Junior E-commerce Retail Key Account Manager

2 weeks ago


Cape Town, Western Cape, South Africa Syntech Full time

Recruiter:

  • SYNTECH
-
Contract:

  • PERMANENT
-
Location:

  • CAPE TOWN
-
Availability:

  • IMMEDIATELY
-
Category:

  • RETAIL
-
Offer:

  • MARKET RELATED BASIC + COMMISSION
  • This is your opportunity to join a fastpaced, dynamic team and represent some of the fastestgrowing global consumer brands. Working closely with key decisionmakers to build markets and add value in line with clear brand strategies.


Syntech is a fast-growing technology distributor, and our goal is to improve lives through the innovative technology we bring to the market - from cutting-edge Smart Home and alternative power Technology to the latest innovative gaming gear and commercial electronics.

We maintain a challenging work environment with corresponding respect for work / life balance.
**Responsibilities

Sales and Strategy

  • Responsible for the management and growth of the Key Retail Accounts
  • Develop a sales strategy to achieve organizational sales goals and revenues
  • Cultivate effective business relationships with executive decisionmakers in key accounts
  • Ensure rich listings to increase sale conversion
  • Preparation of budgets and individual account sales target plans, quantified with appropriate products and brands
  • Identify new opportunities and prepare solutions to realize potential
  • Develop and deploy deals to maximize value and volume
  • Manage and expand the product portfolio in key accounts
  • Investigate and report on lost sales and customer accounts
  • Track, collate, and interpret sales figures
  • Forecast annual, quarterly, and monthly sales revenue
  • Maintain inventory control
  • Conduct market research, including competitor and customer analysis
  • Analyse data to identify sales opportunities
  • Develop promotional ideas and material with the marketing team
  • Execute effective marketing campaigns, with impactful outcomes and high ROI

Account Management

  • Uphold responsibilities as the primary business contact for the customer
  • Proactively manage customers satisfaction and service delivery
  • Build and manage strong customer relationships and trust
  • Coordinate strategic plans to meet and exceed sales targets
  • Take responsibility for the profit, loss, and growth achieved in the account
  • Track performance and make necessary adjustments to ensure achievement of account plans
  • Manage stock cover, ensuring key lines are always in stock and effective plans are made for slow moving lines
  • Maintain excellent knowledge of Syntech products, the customer's business, competition, industry, and capabilities of the customer
  • Anticipate customers' existing and future needs
  • Managing up to achieve this
  • Manage all points of contact internally and externally to ensure all points of contact and influence are being served appropriately
  • Develop solutions for client's needs and tap into the wider resources within the organization to develop client/partner solutions that are mutually beneficial
  • Bring fresh insights to the client's business which will help them deliver a competitive advantage
  • Regular meetings with buyers and all relevant decisionmakers
**Requirements

Required

  • At least 2 years' experience in Key Account Management
  • Works well under pressure, with strong time management skills
  • Strong ability to work within a team, as well as interdepartmentally
  • Strategic thinker with a data centric / logical mindset
  • Excellent computer literacy, specifically in Excel
  • Outstanding communication and reporting ability, with attention to detail
  • Professional and well presented, having a great attitude and adaptability

Beneficial

  • Key Account Management experience within retail sales ideally eCommerce
  • Understanding of SEO, online marketing and other eCommerce mechanics
  • Keen interest and understanding of IT Components, consumer electronics and accessories


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