I&O Operations Support Engineer

2 weeks ago

Cape Town, Western Cape, South Africa JenRecruitment Full time

A registered financial service provider, providing you and your family with innovative needs-based life and health insurance cover is looking to appoint a I&O Operations Support Engineer you will be managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.

The ideal candidate should have exceptional communication skills, be self-motivated, organised and the willingness to always learn new technologies.


The primary function of this role is to provide the following:

IT Operations

  • Monitoring of all Infrastructure as a member of the I&O team
  • End-User Support for the business
  • IT contact center for the business
  • Support Business with Telephony, infrastructure and connectivity and MS operations.
  • Implement and adhere to best practice guidelines, policies, processes and procedures.
  • Ensure technical operational efficiency within the business.
  • Execute business needs, based on identified priorities within the team
  • IT Operational monitoring and reporting
  • Identify, minimize and escalate potential IT risks and opportunities in IT Operations.
  • Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
  • Deliver successful end user support to Business
  • Accountable to I&O Operations Specialist

Security and User Management

• Business application security administrator for all core applications.

• Spot checks on Ad accounts

• Assist with IT audits

• Assist with quarterly security reports

• Accountable to I&O Operations Specialist

Infrastructure

• Maintain the current functionality of infrastructure technology within the business

• Implement Infrastructure monitoring benchmarks as identified by the team.

• Accountable to I&O Operations Specialist

Lan & Wan

• Monitor and support the onsite Lan and Wan for the Business

• Assist users with password resets and connectivity support

• Accountable to I&O Operations Specialist

About the role:

  • Kindly note that this is an intermediate position.
  • This is a work from office position.
  • Start date: as soon as possible, we are aware that some candidates may require 1 months' notice period.
  • Salary bracket: CTC +/- R26 000 – R40 000

Please note should you not hear from us within two weeks please consider your application unsuccessful.

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