Service Lead: Perkins Global Grade 11

1 week ago


Boksburg, Gauteng, South Africa Barloworld Equipment Full time

Key Outputs

  • Ensuring/ managing delivery of agreed service excellence initiatives between Perkins and Barloworld Power
  • Working with the internal Barloworld Power team to ensure delivery of Perkins service KPIs
  • Supporting SLDs with required technical information to support Perkins Engines in their territories.
  • Escalating technical issues to Perkins, managing the resolvent process and communicating solutions to the necessary stakeholders
  • Service support for new product introduction and existing products
  • Present product issues to Perkins and Barloworld Power management
  • Compile informative service issue reports and address the issue with the service team, Perkins and Barloworld Power management
  • Provide technical support for warranty, early hours, reliability, and durability
  • Ensure effective selfmanagement and performance ownership
  • Plan and prioritise jobs/ service improvement projects and other day to day tasks to maximise productivity and profitability
  • Qualified Mechanical Engineer or
  • Qualified Artisan (Mechanic in relevant trade (e.g. Diesel Mechanic/Filter/Earthmoving Equipment Mechanic)
  • Matric
Provide service support for new product introduction

Qualification, Experience and Competencies

  • Qualified Mechanical Engineer minimum two to three years' experience


Qualified Artisan
  • Minimum five years' postapprentice experience will be an advantage
  • Knowledge of Perkins products
  • Technical Representative/ Product Analyst experience will be an added advantage
  • Demonstrated practical and theoretical training skill and sound interpersonal relationship skills
  • Trouble shooting skills and problemsolving skills
  • Experience of project management
  • Mechanical & Electrical experience


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