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Service Lead: Perkins Global Grade 11
1 week ago
Key Outputs
- Ensuring/ managing delivery of agreed service excellence initiatives between Perkins and Barloworld Power
- Working with the internal Barloworld Power team to ensure delivery of Perkins service KPIs
- Supporting SLDs with required technical information to support Perkins Engines in their territories.
- Escalating technical issues to Perkins, managing the resolvent process and communicating solutions to the necessary stakeholders
- Service support for new product introduction and existing products
- Present product issues to Perkins and Barloworld Power management
- Compile informative service issue reports and address the issue with the service team, Perkins and Barloworld Power management
- Provide technical support for warranty, early hours, reliability, and durability
- Ensure effective selfmanagement and performance ownership
- Plan and prioritise jobs/ service improvement projects and other day to day tasks to maximise productivity and profitability
- Qualified Mechanical Engineer or
- Qualified Artisan (Mechanic in relevant trade (e.g. Diesel Mechanic/Filter/Earthmoving Equipment Mechanic)
- Matric
Qualification, Experience and Competencies
- Qualified Mechanical Engineer minimum two to three years' experience
Qualified Artisan
- Minimum five years' postapprentice experience will be an advantage
- Knowledge of Perkins products
- Technical Representative/ Product Analyst experience will be an added advantage
- Demonstrated practical and theoretical training skill and sound interpersonal relationship skills
- Trouble shooting skills and problemsolving skills
- Experience of project management
- Mechanical & Electrical experience
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