Service Supervisor Global Grade 10

2 weeks ago


Boksburg, Gauteng, South Africa Barloworld Equipment Full time

Key Outputs

  • Leading a Team of Service Artisan to repair Caterpillar components, with focus on the Drivetrain disassembly and Inspection area.
  • Achievement of cost centre financial targets and Key Performance Indicators.
  • Resolve internal customer queries.
  • Effective control of cost centre expenses and WIP.
  • Ensure effective communication between team and management.
  • Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).
  • Ensure outputs of service audits are achieved.
  • Achievement of a team environment that enables maximum productivity and profitability (Performance management of team).
  • Competency development of team.
  • On the job supervision safety of team.
  • Reporting of team Key Performance Indicators and prospects.

Qualification, Experience and Competencies

  • Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).
  • Minimum five years' experience after qualification.
  • Prior supervisory experience will be an advantage.
  • Exposure to managing a Team.
  • Leadership potential (part of IDP).
  • Experience with Drive train components
  • Understanding of the Quality processes and driving QFR action and closure
  • Able to achieve results utilising talent in team.
  • Computer literate (MS Office and SIS ET, SAP & CRM).
  • Basic technical report writing skills.
  • Basic trouble shooting and problemsolving skills.
  • Failure analysis skills.
  • Exposure to driving Safety requirements, policies and procedures.
  • Understanding of warranty systems, policies & procedures.
  • Will be required to work overtime including Standby.
  • Sound interpersonal and communication skills.
  • Driver's licence.


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