Commercial Operations Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Unique Personnel Full time

Job Number

  • 71809

Job Type

  • Permanent

Job Title

  • Commercial Operations Manager

Computer Skills

  • Ms Office

Industry

  • Call Centre

City
- eThekwini (Durban)

Province

  • Kwazulu Natal
  • This role is accountable for the overall commercial and operational performance of the Local Business Units within our commercial team Performance Management
  • Ensure monthly business unit and campaign performance forecast and budget targets are met. Strategic Planning
  • Ensure required service agreements and resources are in place to secure operations and performance according to business needs.
  • Contribute to the creation of the forecast strategies and ensure the implementation the assigned actions in the area of responsibility.
  • Benchmark performance with other campaigns and business units, as well as the contact centre industry in general in order to get best practice ideas for further improving performance. Business Service Strategy
  • Service delivery management.
  • Relationship management and the management of business initiatives and projects.
  • Daily reporting to client of previous day's trade.
  • Biweekly wall boards of sales and data dispositions.
  • Weekly reporting of all sales and nonsales for the week, including data dispositions, including contactability. Deal and Affiliate Management
  • Facilitating the monthly deal change over process for the Local Business Units within our commercial team Reporting
  • Prepare and present daily reporting to Distribution executive team on campaign performance.
  • Prepare and present weekly feedback to Distribution executive team on the prior week's and month to date performance.
  • Analyse data and report on trends and anomalies within each segment of the business unit. Must be able to communicate specific understanding of key levers that positively and negatively affect the achievement of targets.
  • Create and maintain operational plans on a weekly basis using Power BI. Relationship Building
  • Ensure a customer focused culture in all engagements.
  • Ensure the building of business competence by supporting managers in setting and achievement of strategic goals.
    Inherent Requirements

Skills and attributes:

  • Strong commercial acumen and business understanding
  • Ability to manage internal and external customer and team relationships
  • Ability to lead and manage resources without formal authority or within a matrix environment
  • Excellent written and verbal communication skills
  • Excellent numeracy skills
  • Conceptual understanding of commercial pricing
  • Organised with ability to meet deadlines for projects collaborating with a variety of different stakeholders
  • Education and training:
  • Bachelor's degree in Finance, business, or commercially orientated field of study
  • Advanced Excel
  • Experience:
years' experience within; Telecommunications, Operations or similar Commercial industries

  • Significant experience with market research and negotiation
  • Demonstrated experience liaising with clients and suppliers
  • Have a thorough understanding of the outbound/sales contact centre environment (endtoend), as well as digital marketing and demand creation inbound sales
  • A proven history of successful leadership

What Qualification

  • Finance, business, or commercially orientated field of study

Minimum Qualification

  • Bachelors

Status

  • Available


  • Durban, KwaZulu-Natal, South Africa VELUX COMMERCIAL Full time

    Where there is light, there is life. This philosophy is at the heart of what we do, linking natural resources with human needs. As "daylight engineers," we are committed to achieving our goal of constantly giving the world new possibilities of bringing daylight and fresh air into the homes and lives of people. Our culture reflects our values and way of...

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Armstrong Appointments Full time

    Main job functionThe Commercial Manager will concentrate efforts on performance management and service delivery with the objectives of maintaining profit margins.Business acumen, financial acumen.Resolving contractual and commercial problemsDiscovering areas that are not in keeping with regulation practicesOffering direction and instructionRisk...


  • Durban, KwaZulu-Natal, South Africa SAFAIR OPERATIONS Full time

    RESPONSIBILITIES:Manage and authorize purchases and invoices for Passenger Services, Crew and Technical;Manage costs in respect of delay and missed connections;Motivate for any additional contracts related to purchasing;Implement cost-saving initiatives and manage external service provider relationships;Attend to common interest matters;Ensure adherence to...

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Pollock and Associates Full time

    Commercial Manager ManufacturingDurban North, Durban - Kwa Zulu Natal - South AfricaReporting to the Managing Director you will be responsible for managing Procurement, Estimating and Planning departments. This is an EXCO appointment where you will be actively involved within the entire business from a commercial aspect. This is not a "bean counter" role but...

  • Operation Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Eazi Access Rental Full time

    The purpose of this role is to deliver the Regional Operations strategy, through effective planning and execution of the National Operations Strategy within the region.Position DescriptionKey performance areas (to translate into a measure of success) Budget and Cost Management Operational Management compliance and standards attainment Process and procedure...

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Stefanutti Stocks Full time

    To optimise commercial opportunities for the projects/region they are assigned to whilst assisting in mitigating and managing contractual risks during and after the finalisation of all contracts. In addition, hereto to assist the Commercial Director to control commercial administrative responsibilities in respect of the division.BSc in Quantity Surveying or...

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    As a Commercial Manager, you will be responsible for overseeing the commercial aspects of renewable energy projects, from bidding and negotiation to contract management and risk assessment. You will work closely with the project managers, engineers, finance, and legal teams to ensure the successful delivery of projects and the satisfaction of their clients....

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Pollock and Associates Full time

    Commercial Manager ManufacturingDurban - Kwa Zulu Natal - South AfricaAre you a dynamic leader with a track record of driving profitability and customer satisfaction? Our client, a thriving manufacturing company, is looking for a Commercial Manager who can bring innovation and strategic thinking to the table.As the Commercial Manager, you'll play a pivotal...

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Pollock and Associates Full time

    Commercial Manager AutomotiveDurban - Kwa Zulu Natal - South AfricaReporting to the General Manager, you will be required to manage the Commercial functions for the Business Unit in line with Divisional objectives.Minimum Qualifications: Bachelors degree in commerce or engineering qualification Chartered Engineer/Accountant or CIMA an advantage Minimum 10...


  • Durban, KwaZulu-Natal, South Africa SFG Engineering Services Full time

    Seeking a highly competent Commercial Project Manager, with a financial / business analyst background in logistics to compliment the commercial team that will be responsible for analyzing, designing, and executing new and strategic multimodal logistics solutions within Africa.Reporting line:Divisional Chief ExecutiveLocation:Durban or JohannesburgThe...

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa NDC Personnel & Contractors Full time

    Are you an analytical thinker with exceptional business acumen? Do you have a knack for strategic decision-making? A leading player in the food manufacturing industry is looking at a talented individual like you to join their KZN team as a Commercial Manager.As Commercial Manager, you'll drive strategic decision-making and profitability enhancement...

  • Commercial Head

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Access World Full time

    Access World is a global commodity warehousing and logistics business headquartered in Zug, Switzerland and operates in various regions across Europe, the Americas, Africa and Asia-Pacific, each with their own corporate functions including business development, finance, legal, and operations.Minimum qualifications needed: Matric Relevant Diploma or degree in...


  • Durban, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Durban Area - KwaZulu Natal: Our client is looking for a Director of Farming Operations.MINIMUM REQUIREMENTS Agricultural degree or equivalent Post graduate business qualification would be a strong advantage Minimum of 10 years in farming operations industry with at least 5 years at senior management level Proven sound financial background Proven ability to...

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Tryon Consultancy Full time

    FMCG, Durban based enterprise seeks a Commercial Manager whom has a strong background in ensuring the commercial objectives of the business are managed with a strategic mindset to analyse dataRequirements:MatricRelevant finance qualification, CIMA5-10years experience within a similiar positionStrong analytical skillsAbility to Commute: Durban, KwaZulu-Natal...


  • Durban, KwaZulu-Natal, South Africa Omega HR Solutions Full time

    Are you ready to join a dynamic team? My client is seeking an experienced Commercial Administrator to become part of their vibrant workforce. As a key member of the team, you will play a crucial role in providing administrative support to their commercial operations, ensuring smooth processes across various business functions.Key Responsibilities: Utilize...

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Recruitment Solutions Full time

    A great position for a Commercial Manager in the Supply Chain team reporting in to the Supply Chain Executive. This position is based in KZN.Qualifications: A CA (SA) qualification is essential for this role 45 years experience in a commercial or financial role and 23 years in a management role SAP advantageious Strong negotiation skills Ability to influence...


  • Durban, KwaZulu-Natal, South Africa Isisekelo Recruitment Full time

    Our client is a private utility company based in Hillcrest, Kwa-Zulu Natal. They are looking for a general manager that will run the commercial side of the business, making sure that the financial and operational teams are running smoothly while running their own commercial team. The perfect candidate must have a degree in business management or a master's...


  • Durban, KwaZulu-Natal, South Africa Isisekelo Recruitment Full time

    Our client is a private utility company based in Hillcrest, Kwa-Zulu Natal. They are looking for a general manager that will run the commercial side of the business, making sure that the financial and operational teams are running smoothly while running their own commercial team. The perfect candidate must have a degree in business management or a master's...

  • Commercial Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Assegai Recruitment (Pty) Ltd Full time

    A leading South African based civil engineering construction company is looking for a Commercial Manager.Minimum Requirements: Must have relevant Technical/Professional Qualifications Grade 12 is essential Degree/Diploma/BSc/BEng Civil Engineering is essential 8+ years Commercial Management experience Construction/Civil Engineering industry experience...


  • Durban, KwaZulu-Natal, South Africa SFG Engineering Services Full time

    We are seeking a Commercial Manager to participate in the strategic growth, business development and management of commercial activities including project logistics for Africa.The role is purposefully to grow the business organically, with a specific focus on East Africa, to become a respected fully integrated freight and logistics service,...