Internal Services Broker

3 weeks ago


Cape Town, Western Cape, South Africa FirstRand Full time
About us, purpose, experience and qualifications

about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

purpose:

  • Maintaining client relationships, providing control related advice to clients and managing policy changes

experience and qualifications:

  • Minimum Qualification : Grade 12 plus tertiary qualification
  • Experience : 23 years banking experience
  • Person must not be an unrehabilitated insolvent
    additional requirements:

responsibilities:

  • Achieve net profit growth for Group
  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, and senior staff members
  • Manage existing clients and grow portfolio through policy changes and renewals.
  • Resolve all customer queries efficiently, and within agreed timelines
  • Maximise Business Portfolio cross sell opportunities and strengthen client relationships
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
  • Manage own development to increase own competencies


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