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Internal Services Broker
3 weeks ago
about us:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
purpose:
- Maintaining client relationships, providing control related advice to clients and managing policy changes
experience and qualifications:
- Minimum Qualification : Grade 12 plus tertiary qualification
- Experience : 23 years banking experience
- Person must not be an unrehabilitated insolvent
additional requirements:
responsibilities:
- Achieve net profit growth for Group
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, and senior staff members
- Manage existing clients and grow portfolio through policy changes and renewals.
- Resolve all customer queries efficiently, and within agreed timelines
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
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