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Internal Sales
2 weeks ago
Deal with all walk-in and phone-in clients
Ensure increased customer awareness and maintain/increase market share
Ensure optimal growth by providing excellent customer service
Promote companies full basket of products at all times
Maintain and grow customer data base
Comprehensive Knowledge of products, material in the warehouse and prices in the market place compared to companys offering
Meet and improve annual budgets inherent requirement
Check material availability when quoting / expediting
Written (typed) quotations are provided to customers
Assist with Tender pricing / Quotations when required
Capture the customers order on Syspro timeously and accurately and follow the progress thereof
Client queries are responded to timeously, assist with customer complaints, requirements and progress
Deliveries are followed up on whenever necessary
Assist with follow up on orders in the factory (backlog report) and communicate progress to customers
Ensure customer credit limits are in line with budgeted sales
Assist with credit applications and sales rep reports for the debtors department
Assist debtor department with Account enquiries, Debtors and deposits
Analyse customer needs by reporting on calls made to customers and submit to the branch manager on a weekly basis
Assist to maintain customer pricelists and customer data base
Assist with monthly material forecast
Assist customers with cutting lists / drawing office requests / flashing sketches
Assist customer with technical info, brochure and installation procedures
General admin / own filing
Assist with additional tasks as requested by management from time to time
Assist external reps with quotations and admin
Analyse customer feedback and service satisfaction
Assist with mobile mill / cranking bookings & site readiness
Participate in Stock take Quarterly
Assist with replenishing warehouse and stock control
Assist with waste / off cut management
Assist with Manufacturing Orders
Required Skills
- Internal Sales
- Order Taking
- Quoting
QUALIFICATIONS & EXPERIENCE REQUIRED
Matric Certificate
Relevant Sales/Marketing diploma/degree will be an advantage
Computer Literacy is essential (MS Office)
Syspro or similar experience is required
Minimum 3 years experience as an internal sales administrator in the steel industry is essential
Sound knowledge of and experience in the South African roof sheeting industry is preferred
Excellent interpersonal and communication skills
Must be able to work independently
Must be able to work under pressure
Package & RemunerationR max CTC
Includes Medical Aid and Pension Fund
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