it / network support engineer

2 weeks ago


Boksburg, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

IT / NETWORK SUPPORT ENGINEER

Location: Edenvale

Salary: R30 000CTC

SUMMARY: To manage the company network, provide helpdesk support to customers, assisting with hardware and software via on-site and remote working, phone and e-mail.

Duties:

  • Manage company network (LAN & WAN)
  • Manage Firewalls (Head office & Branches)
  • To provide technical support, Answering support queries via ticketing system. (Including phone, email, in person and remote support)
  • Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be pro-active when dealing with user issues
  • Troubleshooting system and network problems and diagnosing and resolving hardware or software problems
  • Setting up new user accounts (Active Directory, Office365) and profiles and dealing with user management
  • To escalate more complex calls to a more senior IT Support member in timely manner
  • Maintain a log of any software or hardware changes & problems detected (Within ticketing system)
  • Support users in the use of computer equipment by providing necessary training
  • Installing and configuring computer hardware, operating systems, and applications
  • Monitoring and maintaining computer systems and networks
  • Maintains ISO compliancy and improve processes
  • Maintain and improve network security and compliance
  • Complete daily verifications on all critical systems including but not limited to: Backups, Event logs, Antivirus, Firewalls, Mimecast
  • Maintain hosted network infrastructure with emphasis on reliability, uptime, compliance, security.
  • Maintain high degree of professionalism
  • Conduct network audits reports as stipulated by Internal and external Auditors
  • Adhere to Ticketing system procedures with emphasis on ticket completion within allocated SLA timeframes

Minimum Requirements.

  • N + networking diploma or minimum of 3 years practical experience in IT
  • Previous Helpdesk (On-site & Remote) support experience
  • O365 Exchange Server Administration and Mimecast management will be an advantage
  • TCP/ICP (Networking) and wireless) experience
  • Domain controller experience
  • Firewall Management experience (Sophos will be beneficial)
  • General Network Management experience

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