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Administration Clerk

3 months ago

Johannesburg, Gauteng, South Africa Sanlam Full time

CAREER OPPORTUNITY- Santam's Claim department has a position available for a Claims Administrative Clerk based at Hill on Empire, Johannesburg.


JOB DESCRIPTION

  • The Claims Administrative Clerk is responsible for the registration of new claims. This position entails ensuring accurate registration of claims within the agreed service level agreement and general administrative duties as required.
    KEY RESPONSIBILITIES
  • Register claims within agreed service level agreements.
  • Ensure accuracy of data captured on Santam and Broker systems.
  • Ensure that claims are registered against the correct policy section based on the information provided.
  • Liaise with brokers.
  • Correction of errors/data that are identified on claims already registered.
  • Send infographics to clients once claim is registered.
  • Upload claim documents to document storage.
  • Generate documents from broker system where required.
  • Schedule claims to Desktop team (if necessary).

QUALIFICATIONS AND EXPERIENCE

  • Grade 12 certificate
  • Computer Literate (MS Office package: Word, Excel, PowerPoint, Internet)
years Claims Services environment experience (Short-term Insurance)

  • Personal Lines knowledge/ experience
  • Required to have CSC experience and knowledge of rejection letters.
  • Strong client service orientation
  • Ability to work under pressure.
  • Accurate and fast typing abilities

COMPETENCIES

  • Analytical thinking
  • Information seeking
  • Drive for results
  • Organisational commitment
  • Teamwork and cooperation
  • Customer service orientation

ABOUT THE COMPANY

  • Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
  • Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
  • At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.