Groups and FIT Agent

2 weeks ago

Cape Town, Western Cape, South Africa AccorHotel Full time
Job Description

Position scope:

The Groups and F.I.T Agent will exceed our guests' expectations in planning and executing each stay with us while ensuring the best return value for the hotel. The Groups and F.I.T Agent is an ambassador for our hotel and for our Brand, where the engaging and anticipative service you provide over the telephone and email will make our guests feel valued and reflect the exceptional hotel experience to come.

Responsibilities:

  • Responsible for accommodation booking for Cape Grace, A Fairmont Managed Hotel.
  • Responds to enquiries about hotel products and services over the telephone, email, etc.
  • Determines guest's needs and quotes the appropriate room and rate as per requirements.
  • Books reservation with most accurate information to ensure exceeding guest's expectations.
  • Arranges accommodation, special requests and activity requirements for leisure, corporate and wholesaler's guests.
  • Acts in accordance with the standards, conforms to the policies and procedures.
  • Possesses full command of Opera and other Microsoft applications (necessary training will be provided).
  • High communication skills verbal and written. Perfect use of English.
  • Understands Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
  • Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
  • Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
  • Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
  • Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
  • Complies with all LQA Standards as well as SOP's for their role.
  • Promotes and practices all organizational values of teamwork, mutual respect, integrity and empowerment among all co-workers.
  • Has an understanding of Groups - including cut off dates, blocking and booking policies and procedures.
  • Manage and follow up on all deposit payments in line with the FIT and group terms and conditions and ensure that payments are received on time and communicated to the accounts department and front office prior to the guest or group arrival.
  • Together with Front Office, ensure that group billing checks are conducted daily, whilst groups are in house and accurate final group invoices are communicated to the client on departure.
  • Attend PM/PQ meetings to clarify and discuss outstanding payments for group bookings as and when required, ensuring that follow up and payment is received.
  • Maintaining a group's spreadsheet, distributed weekly / monthly, providing group status updates for the financial year.
  • Create and update all individual guest and party reservations. Drawing up of Party and Group Sheets with detailed information pertaining to each department - communicating these documents with the required notice prior to the group arrival. Ensuring that the hotel Operating system is updated with all details and information relating to the group.
  • Every Group quote to be analysed and a detailed qualification of each group enquiry in terms of client requirements, needs analysis, benefit matching, competitor information, deciding factors, decision timelines, negotiations required, incremental spend in F&B and Spa.
  • Actively manage group room blocks in terms of pick-up and wash, ensuring timely release of unused rooms. Daily follow-up of Inquiry & Tentative status groups according to the timelines provided to the client in order to effectively manage inventory.
  • Issuing of group contracts, pro-forma invoices within the group terms and conditions.
  • Manage time split with individual Reservations and Group time ensuring that all duties are completed for each shift.
  • To be detail focussed in the performance of all tasks relating to the reservations process i.e. accurate bookings and guest confirmations
  • Perform other duties as and when required.

PIPELINE LEVEL

  • Manage self.

LEVELS OF ACCOUNTABILITY

  • Reporting to the Assistant Reservations Manager and Reservations and Revenue Manager

LEVELS OF RESPONSIBILITY

  • Responsible for own performance

COMPETENCIES

  • Calculations
  • Analytical thinking
  • Organizing
  • Action Planning
  • Service Orientation
  • Flexibility and adaptability
  • Strong attention to detail
  • Admin oriented

Financial: Satisfied Shareholders

  • To ensure that all quotes compiled are accurate and every attempt is made to secure the business for Cape Grace.
  • Manage and follow up on all deposit payments in line with the reservation terms and conditions and ensure that payments are received on time and communicated to the accounts department and front office prior to the guest's arrival.

Customer Service: Delighted Customers

  • Models the Organizational Values
  • Matching the features and benefits of our product offering to ensure that we exceed our guest's expectations.

Processes: Effective Processes

  • To interact with Housekeeping, Front Office, Spa and Food & Beverage, where necessary, ensuring any new and relevant information is communicated between these departments and Reservations.
  • Maintains department Standard Operating Procedures and devise benchmark to be adhered to.
  • Manage workload fairly, ensuring that our turnaround time is adhered to.
  • Assist Individual and Group Reservations as/when necessary, with enquiry turnaround, call handling as well as shifts during low staffing periods.

Learning and Growth: Motivated and Prepared Workforce

  • Coordinates departmental Induction programme to required standard.
  • Assists with departmental training in collaboration with the Assistant Reservations Manager / Reservations and Revenue Manager as and when required.
Qualifications

SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS

  • Grade 12 or equivalent
  • A Hospitality Management qualification is a strong recommendation.
  • Previous Experience in Reservations required.
  • Proficiency in English (Verbal, Written, Reading)
  • Proven abilities in developing and nurturing interpersonal relationships with guests, colleagues and suppliers.
  • Demonstrated experience using:
    • Opera Property Management System
    • Microsoft Office Suite to at least Intermediate level
    • Previous experience on TARS would be advantageous.
  • Above average Numerical skills
  • Above average ability to communicate at all levels of the organization.
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

  • Groups and Fit Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Company Description Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Group Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Group Reservations Agent -**Fantastic vacancy for a Group Reservations Agent , iconic hotel group with great opportunities of developmentObjective of the RoleReporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the...

  • Group Reservationist Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    ***: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target for a group in Cape Town, Western Cape. Please note this is not a live in position. Own vehicle required.DUTIES AND RESPONSIBILITIES: Having knowledge of...

  • Groups Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Newmark Hotels Full time

    Scope and purpose of jobThe Group Reservations Agent is responsible for handling all group and series reservation inquiries and cancellations in an attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to multitask is critical along with handling a very large workload. Having worked with groups and series...

  • Senior Groups/Fits Consultant/Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Career Dynamics Global Full time

    Senior Groups/FITs Consultant/Manager Century City – HybridR30k - R55 Basic + Quarterly Commission Leading East Africa Safari Destination Company.Main Safari destinations – Tanzania, Kenya amongst others.Over 20 years in the industry – 4–5-star Lodges and Camps – all East Africa.Our client is looking for an East Africa Specialist to join the Sales...

  • Fit Development Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Woolworths Full time

    Listing reference: woolw_000706Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:Other: FMCG, Retail, Wholesale and Supply ChainLocation:Cape Town- Contract:PermanentEE position:NoIntroduction Drive product quality through management of the fit development process. Manage the integration between Supplier and Woolworths by...

  • Senior Groups/FITs Consultant/Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Career Dynamics Global Full time

    Senior Groups/FITs Consultant/Manager Century City – HybridR30k - R55 Basic + Quarterly Commission Leading East Africa Safari Destination Company. Main Safari destinations – Tanzania, Kenya amongst others.Over 20 years in the industry – 4–5-star Lodges and Camps – all East Africa.Our client is looking for an East Africa Specialist to join the Sales...

  • Fit Reservations Specialist, Africa

    2 weeks ago

    Cape Town, Western Cape, South Africa G Adventures Full time

    About UsG Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local...

  • FIT Reservationist

    2 weeks ago

    Cape Town, Western Cape, South Africa PULLMAN Full time

    Job DescriptionHaving knowledge of entire Reservation Procedure according to brand standards.Responsible for Hotel Reservations.Handling of correspondences via e-mail, telephone, and external platforms.Maintain an accurate and structured filing system for all emails.Maintain an accurate and structured filing system for all printed reservations and...

  • Pro Fitness Instructor

    2 weeks ago

    Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    Purpose of the job: The Pro is responsible for ensuring that members receive an excellent fitness experience. Additionally, Pro should act in a professional manner and ensure that all training and Reception areas operate at and deliver a high-quality service at all times.Key Performance Areas include:Conduct group classes Perform reception duties such as...

  • Fit Reservationist

    2 weeks ago

    Cape Town, Western Cape, South Africa PULLMAN Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Reservationist -fit

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 07-Feb-2023 Location: Cape TownResponsibilities: Responsible for accommodation bookings for this luxury 5* Hotel Determines guest's needs and quotes the appropriate room and rate as per requirements. Books reservation with most accurate information to ensure exceeding guest's expectations. Arranges accommodation, visas and activity requirements...

  • Reservationist -fit

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 06-Jan-2023 Location: Cape TownResponsibilities: Responsible for accommodation bookings for this luxury 5* Hotel Determines guest's needs and quotes the appropriate room and rate as per requirements. Books reservation with most accurate information to ensure exceeding guest's expectations. Arranges accommodation, visas and activity requirements...

  • Reservations Agent for Boutique Hostel

    2 weeks ago

    Cape Town, Western Cape, South Africa 91 loop hostel Full time

    Must have previous experience as a reservations agent in the hospitality fieldReservation Agent Job DescriptionHere's a breakdown of a typical reservation agent's duties:Understanding customer needs: Reservation agents need to ask the right questions to understand what the customer is looking for, including their travel dates, budget, and any special...

  • Group Account Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Machine_ Full time

    Job DescriptionScope of the roleTo implement and manage the successful creation, integration, development and roll-out of client campaign communication.Responsibilities (include but are not limited to):Strategically lead your portfolio of accounts and build strong, long-lasting relationshipsAbility to offer sound recommendations and add real value that...

  • Hospitality Group

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Luxury 5 Hospitality Group seeking and Experienced Sales Executive based in CT. Applicable sales tertiary certification/qualification Travel industry experience essential Min. 5 yrs in equivalent position Good MS Office proficiency Willing to travel for tradeshows Highly organised and well spoken professional manner in all business communication medium....

  • Fit Tour Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Tych Business Solutions Full time

    Job ID: 90494Date Posted: Posted 5 hours agoLocation: Cape TownJob Title: FIT TOUR CONSULTANT - CAPE TOWN - WESTERN CAPEKey Result Areas: To understand our clients' needs and requirements know what to sell when, where and Developing your product knowledge to assist with achieving our key businessi.e. On the job training, attending prescribed roadshows,...

  • German Speaking Fit Sales Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Our client is a Destination Management Company established in 2000, they have grown to become one of the top DMCs operating in Southern Africa, renowned for their professionalism, meticulous attention to detail, and unwavering passion for the destinations they manage. They specialise in providing exceptional services for Meetings and Incentives, Individual...

  • German Speaking Senior Fit Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    German Speaking Senior FIT Consultant (Travel)Our client is a Destination Management Company who has grown to become one of the top DMC's operating in Southern Africa, with a reputation for professionalism, an eye for detail and a passion for the destinations it manages. They specialise in Meetings and Incentives, Individual Travel and Leisure Group. Their...

  • Site Agent Building Structures

    2 weeks ago

    Cape Town, Western Cape, South Africa The-Recruiter Full time

    Description of role:Site Agent required for an established Client who are in need of an additional Site Agent with firm Building Structures experience.This role reports to a Contracts Manager and is responsible for all site based staff including General Foreman, Foreman, Site Engineers as well as subbies.Education required:Must have a National Diploma or...