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Commissions Administrator
2 weeks ago
- Post Grade 12 / tertiary qualification in a related field advantageous
- 2-3 years experience in an Operations and Client Services environment or in dealing with commission / fee processes and payments along with exposure to financial processes
- Knowledge and understanding of the Financial Services Industry, including basic product knowledge and commission/fee payment processes
- Knowledge of operations and client services
Operational Support (10%)
- Assist with general office management tasks
- Handle ordering of stationery and office refreshments
- Monitor company email accounts
- Process Investec CCM withdrawals and account openings
Commission Management (75%)
- Collaborate with Finance and MIS reporting teams
- Maintain employee database on the commission system
- Monitor daily bank statements and reconcile deposits
- Process individual product provider commission statements
- Create and process manual commission payments
- Manage queries and handle suspense entries
- Prepare month-end reconciliation packs
Other Duties (5%)
- Contribute actively to team initiatives
- Support colleagues in their work
- Adhere to business values and policies
- Promote diversity
- Undertake additional duties as required
Important Relationships
- Reports to the Head of Operations
- Interacts with Partnership Operations Managers, Directors, and Portfolio Managers
- Engages with Financial Planning Partners and Assistants
- Develops relationships with product providers
Knowledge
- Understanding of Financial Services Industry and related processes
- Knowledge of operations and client services
Competencies
- Computer literacy: Microsoft Office
- Excellent communication skills
- Customer-centric with a passion for client service
- Well organized and capable of prioritizing tasks
- Problem-solving abilities
- Deadline-oriented
- Attention to detail and precision
- Team player with independence when necessary
- Positive attitude and ability to multitask
- Trustworthy with a focus on confidentiality
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