National Maintenance Supervisor

2 weeks ago

East Rand, South Africa Teraco Full time

OBJECTIVES

  • MAIN FUNCTIONS OF THE JOB
Maintenance Management

  • Manage planned, preventative and corrective maintenance activities for all Teraco Data Centres
  • Manage maintenance working methods to ensure all SLA & MSA's are achieved
  • Manage and ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco Standards.
  • Mange planned, preventative and corrective maintenance activities to ensure maximum system availability.
  • Review all audits and tasks weekly on the maintenance management system to ensure correct documentation has uploaded.
  • Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime.
  • Coordinate maintenance work efforts to ensure all facilities maintained to the correct standards
  • Develop maintenance schedules and enforce them among the maintenance teams
  • Respond to emergency calls for maintenance
  • Weekly status updates on all maintenance related tasks and audits
  • Ensure all Assets are loaded correctly and linked to the relevant tasks on the maintenance management system i.e. asset and inventory management
  • Provide systems training and ongoing support on the maintenance platform to the infrastructure maintenance team
  • Ensure that all work performed is in accordance with established practices and procedures
  • Perform administrative tasks as required
  • Maintenance budget tracking
Compliance

  • Maintain compliance in accordance to all relative policies and procedures
  • Support the HR department in achieving the organisation developmental plan deliverables within agreed timelines
  • Meet agreed interdepartmental OLA (Operational Level Agreement)
  • H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
  • Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS
Critical System Management

  • Ensure all maintenance events are scheduled correctly on the maintenance management platform
  • Ensure all planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved
  • Conduct working methods to maintain agreed PUE levels
  • Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
  • Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc.
Data Centre Ethics

  • Ensure compliance is maintained incorporating industry best practices
  • Ensure data centre facilities standards are enforced and maintained
  • Ensure data centre cleaning standards are enforced and maintained

SKILLS REQUIREMENT

  • Excellent technical abilities
  • Excellent planning and coordination skills
  • Effective communication skills, active listener ability to understand requirements
  • Proactive problem solver, perform rapid and accurate assessments
  • Ability to work independently, as well as being a positive team player
  • Selfmotivated
  • Conducts self professionally, exhibits elevated levels of tolerance and patience
  • Responsible for continued learning and selfdevelopment
  • Quick response to potentially critical situations
  • Trouble shoot systems and components to identify root causes of failures
  • Implement corrective actions promptly to mitigate the negative effects of system changes
  • Advance Microsoft Office skills
Administrative duties

  • Ensuring compliance with internal policies and regulations
  • Change and incident management
  • Ensure adherence to all established guidelines and management practices for employees
  • Occupational Health and Safety responsibilities
  • Reporting accurately, as per agreed format, quality and timelines
  • Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management
Client satisfaction

  • Ensure client satisfaction and provide optimal level of customer services, in line with company objectives.
  • Client support responsibilities can include client relations, responding to client inquiries and coordinating with other organizations.
  • Meeting of defined Client survey targets
  • Ability to understand client urgency and sensitivity of problem/incident/request
Behaviour

  • Adopt a mindset of continuous improvement
  • Lead by example
  • Be on the lookout for constant process improvements
  • Growing our people
  • Delivering to our Shareholders
  • Respecting each other
  • Embracing Diversity
  • Upholding the highest levels of integrity
  • Serving our clients
  • Highly serviceoriented, reliable, responsible, selfmotivated, and enthusiastic
  • Ability to work productively in crossfunctional teams or resourcefully and independently as an individual
  • Focused on continued learning and selfdevelopment
General

  • Open to provide aft

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