Club General Manager

2 weeks ago

Randburg, Gauteng, South Africa Africa Padel Full time
RANDBURG, GAUTENG

Why be ordinary when you can be
EXTRA-ORDINARY and work for South Africa's fastest growing padel consortium,
AFRICA PADEL, serving up a feast of a new kind of tennis that is revolutionizing the health and fitness sector both locally and internationally


Africa Padel has brought the world's fastest-growing sport - played in over 90 countries and by more than 18 million people - to the African continent and were on the search for talented individuals that are always willing to exceed expectations while having fun doing so.


The role:

Club General Manager - Randburg, Gauteng

Department:
Operations

Line Manager:
Regional General Manager

Purpose of the position:

The Club General Manager is responsible for overseeing all aspects of the day-to-day operations of a sport padel club.

This role involves managing staff, maintaining facilities and equipment, developing, and implementing business strategies, and ensuring excellent customer service to clients.


Responsibilities:

  • Develop and implement business strategies to ensure the growth and success of the club.
  • Hire, train, and manage staff to ensure excellent customer service and highquality court maintenance.
  • Develop and maintain relationships with clients, responding to inquiries and concerns in a professional and timely manner.
  • Monitor financial performance, manage budgets, and ensure accurate recordkeeping and reporting.
  • Collaborate with other staff members to ensure that all activities at the facility run smoothly and efficiently.
  • Stay up to date with industry operators to ensure that the club remains competitive and relevant.
  • Ensure that all operations are carried out in compliance with established procedures, policies and rules and regulations.
  • Plan and execute community engagement initiatives to enhance the club's reputation and foster a sense of belonging.
  • Act as a brand ambassador, promoting the club's values and initiatives within the local padel community.
  • Build and maintain effective relationships with stakeholders, including investors, sponsors, and suppliers.
  • Collaborate with stakeholders to identify opportunities for growth, sponsorship, and partnerships.
  • Ensure timely and transparent communication with stakeholders regarding club operations and performance.
  • Oversee all club operations, including staff management, facility maintenance, scheduling, and event coordination.
  • Monitor key performance indicators and implement strategies to achieve financial and operational targets.
  • Maintain a strong presence within the club, ensuring a welcoming and inclusive environment for all members and guests.
  • Act as the primary point of contact for members, addressing inquiries, concerns, and feedback promptly and professionally.
  • Regularly attend and participate in club events, tournaments, and meetings.
  • Develop and execute sales and marketing strategies to drive membership growth, court bookings, and revenue generation.
  • Provide strong leadership and guidance to the club's staff, fostering a positive and productive work culture.
  • Set clear performance expectations, provide ongoing feedback, and facilitate professional development opportunities for the team.
  • Lead by example, demonstrating professionalism, integrity, and a strong work ethic.
  • Demonstrate excellent organizational and time management skills, effectively prioritizing tasks and managing competing demands.
  • Display strong problemsolving abilities, making sound decisions in a fastpaced environment.
  • Foster a collaborative and cohesive team environment, encouraging teamwork and open communication.
  • Exhibit a genuine passion for padel and a deep understanding of the sport and its nuances.
  • Continuously seek ways to enhance the club's offerings, ensuring an exceptional experience for members and guests.

Skills & competencies required:

  • Qualification in business administration, sports management, or a related field (preferred).
  • Proven experience in a management or leadership role within the sports, recreation, or hospitality industry
  • Computer Literacy
  • Microsoft Word, Excel, Outlook
  • Financial Management (basic)
years management/sales experience

  • Customer service experience
  • Excellent interpersonal and communication skills, with the ability to build rapport with diverse stakeholders.
  • Track record in achieving financial targets and driving business growth

Other competencies:

  • Fitness orientated and presentable to complement the company's products and services
  • Results driven
  • The inherent ability to take initiative when presented with challenges in the workplace or ad hoc tasks
  • Effective selfmanagement
  • Exemplary verbal and written command of the English language
  • Customer centric mind set
  • Team leadership
  • Attention to detail
  • Quality management
  • Health and fitness industry knowledge
**Up for the challenge? Ready to earn while YOU play? Forward an updated copy of your resu

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