HR Generalist

2 weeks ago

Randburg, Gauteng, South Africa iSON Xperiences Full time

ISON Xperiences is a global BPO, operating out of several locations around the world, providing world renowned service to various clients in many different sectors.

In South Africa we have 6 operating sites from JHB, Durban, PE and Cape Town. This position of HR Generalist is based out of our Randburg offices and requires full time, onsite HR support.

Key responsibilities

  • Work closely with operations to ensure recruitment needs are being met.
  • Manage the backfills, new campaign launch and pipeline build with the Recruiter.
  • Provide concise feedback on recruitment during the weekly Ops check ins.
  • Manage the induction and onboarding process.
  • Take full responsibility for the completion of the onboarding pack.
  • Ensure offboarding forms are completed and submitted to Admin, IT for action daily.
  • Manage all disciplinary cases effectively, and ensure cases are closed off
  • Provide guidance to management and team leaders on employee cases.
  • Act swiftly when attending to employee matters, such as issuing of final written warnings, suspensions, scheduling hearings etc.
  • Work closely with OHS to ensure reps are assigned in your area
  • Manage the payroll inputs process and ensure the administrators have the relevant information for agents and support services.
  • Double check payroll inputs to ensure new joiners and terminations are accounted for
  • Work closely with operations to ensure there are no discrepancies in payroll
  • Ensure pay queries are managed efficiently
  • Work closely with Team Leaders to support performance management within campaigns, ensure poor performance is immediately addressed.
  • Support the PIP process ensuring that the process is documented.
  • Drive employee engagements as set out in the monthly calendar
  • Schedule weekly checkins with your managers to ensure any challenges or obstacles are raised in a formal platform and addressed.

Minimum Requirements:

  • HR Qualification
  • Fully Computer Literate
  • Excellent Communication both verbal and written
  • Strong IR case handling
  • Call Centre experience a definite advantage

Job Types:
Full-time, Permanent

Application Deadline: 2024/03/28

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