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Sales Team Manager
4 months ago
Who are we?
What will you do?
- Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant realtime support in terms of query resolution.
What will make you successful in this role?
Qualification and Experience
- Diploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience.
Knowledge and Skills - Drive leads and service targets
- Coaching, quality and compliance
- Reporting and communication
- Management of employees
Personal Attributes
Decision quality
- Contributing independently
- Interpersonal savvy
- Contributing independently
- Plans and aligns
- Contributing independently
- Directs work
- Contributing independently
Build a successful career with us
- We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
- Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation
- Contributing independently
- Customer focus
- Contributing independently
- Drives results
- Contributing independently
- Collaborates
- Contributing independently
- Being resilient
- Contributing independently
Turnaround timeOur commitment to transformation**At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.