Assistant Property Manager

2 weeks ago

Stellenbosch, Western Cape, South Africa Urang Full time

JOB DESCRIPTION AND PERSON SPECIFICATION



JOB TITLE:
Assistant Property Manager (Onboarding Team)

JOB PURPOSE


The remit of the Property Management team has grown and to meet increasing demands from our clients, the new Property Manager Assistant in the Onboarding team based in Cape Town, South Africa, will be responsible for the support with handover documents for new blocks and building strong relationships with all parties before handling over the block to a new Property Manager.


KEY AREAS OF RESPONSIBILITY:

  • Dealing with clients' daytoday issues in a quick and efficient manner in line with industry guidance and best practice
  • Providing proactive and reactive management of the portfolio
  • Assisting with handover documents and saving documents received electronically on the system
  • Updating checklist/spreadsheets of handover information received
  • Assisting with handover forms/block asset info and document management on client database to prepare
for handover to the new PM once the block is set up

  • Checking documents such as insurances to ensure, that they are not outdated, and that Urang has current policy documents in place
  • Assisting clients with service charge and ground rent queries. Checking if we are to bill ground rent for the client
  • Keeping the key register of keys received and request from the previous agent/client at the point of handover
  • Assisting with a budget set up for a new block
  • Drafting communications for new blocks, all notices and letters regarding important information
relating to works etc.

  • Covering Line Manager or team members' workload while they are on annual or sick leave
  • Providing regular updates to clients
  • Assisting in new block setup on inhouse systems
  • Maintaining uptodate contact information
  • Checking if key documents are scanned and saved
  • Attending client meetings online and assisting the Onboarding Manager, whether within normal working hours or by agreement out of hours and taking meeting minutes
  • Ensuring all the blocks in the portfolio are efficiently managed and maintained
  • Ensuring, that Directors' requirements have been met
  • Working closely with all departments across the Company to ensure the correct transfer of information has been provided
  • Supporting the Line Manager in managing relationships with all parties
  • Informing Line Managers on any issues related to the building
  • Informing the HR team about potential TUPE transfers and liaising with them to follow the correct procedure

SKILLS AND QUALIFICATIONS

  • Relevant work experience and / or Higher Education Degree
  • IRPM qualifications or willingness to undertake the exam within 18 months from the date of the employment commencement date
  • Good knowledge and understanding of Health and Safety
  • Proven experience in assisting a team in a fastpaced environment
  • Ability to work to strict deadlines and be organised

PERSON SPECIFICATION

  • Have a positive attitude towards work
  • Be a team player
  • Have a strong attention to detail
  • Be able to work without any supervision
  • Have excellent communication skills (Verbal and Written including drafting correspondence and documents)
  • Be computer literate (Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel)
  • Understand and commit to good customer care
  • Be pragmatic, creative and an effective problemsolver, with emphasis on fast and practical solutions
  • Be committed to equality, diversity, and mutual respect, accepting differences and treating everyone fairly

Benefits:

Salary Range:
R20 000-R25 000 pm DOE

Working hours: 9am -6pm SA time (Mon-Fri)

Annual paid leave of 15 days + public holidays

Please note:
This is a remote role with occasional office requirements in Stellenbosch or company socials.

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