Duty Manager Stellenbosch

3 weeks ago

Stellenbosch, Western Cape, South Africa HotelJobs Full time

A Duty Manager at a Wine Estate in Stellenbosch typically plays a crucial role in overseeing various aspects of the estate's operations.


The job description may include the following responsibilities:

1.

Guest Experience:

  • Ensure a high level of customer service and guest satisfaction.
  • Oversee and manage the overall guest experience, including tastings, tours, and events.

2.

Staff Management:

  • Supervise and coordinate the activities of staff members.
  • Provide training and support to ensure staff are knowledgeable about the wines, estate history, and other relevant information.
  • Schedule and organize staff to cover operational needs.

3.

Wine Tasting and Sales:

  • Conduct wine tastings and educate guests on various wine offerings.
  • Promote wine sales and encourage wine club memberships.
  • Monitor and manage inventory levels, ensuring an adequate supply of wines.

4.

Event Management:

  • Coordinate and manage events, such as weddings, private functions, and corporate events.
  • Ensure events run smoothly and meet the expectations of clients and guests.

5.

Operational Oversight:

  • Monitor and manage daytoday operations to ensure efficiency.
  • Address any operational issues promptly and effectively.
  • Collaborate with other departments to streamline processes.

6.

Compliance and Safety:

  • Ensure compliance with all relevant regulations and safety standards.
  • Implement and enforce health and safety protocols.
  • Stay updated on industry trends and changes in regulations.

7.

Marketing and Promotion:

  • Assist in developing and implementing marketing strategies to promote the estate.
  • Collaborate with the marketing team to create promotional materials and campaigns.

8.

Administrative Tasks:

  • Handle administrative tasks, such as managing reservations, handling customer inquiries, and maintaining records.
  • Prepare reports on sales, guest feedback, and other relevant metrics.

9.

Financial Management:

  • Monitor financial transactions and ensure accuracy in billing and payments.
  • Assist in budgeting and financial planning for the estate.

10.

Problem Resolution:

  • Address and resolve customer complaints or issues promptly and professionally.
  • Work closely with other departments to solve problems and improve overall operations.

Requirements:

  • Previous experience in hospitality, preferably in a wine estate or related industry.
  • Strong communication and interpersonal skills.
  • Knowledge of wines and the ability to convey information to guests.
  • Leadership and team management skills.
  • Ability to work flexible hours, including weekends and holidays.

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