Customer Service Representative

1 week ago


Pinetown, KwaZulu-Natal, South Africa Stratogo Full time

Purpose of the Role:


As a Customer Service Representative (CSR), your mission is to act as a bridge between customers and internal departments. The main objective is to uphold top-notch service standards and address customer orders and inquiries promptly to ensure utmost customer satisfaction.


Role: Customer Service Representative

Location: Westmead, Pinetown Durban SA

Industry: Packaging / Manufacturing / Printing


Qualifications:


Minimum of 2-3 years of relevant experience, preferably in Customer Service or Internal Sales. Previous experience in the packaging industry would be beneficial.


Software Skills: Syspro / Microsoft Office


Skills and Abilities:

  • Strong Telephone etiquette and negotiation skills
  • Exceptional customer service, communication, and listening skills
  • Capacity to plan effectively, multitask, prioritize, and manage time efficiently
  • Professional, welcoming, and amiable demeanor
  • Solid understanding of Syspro and Microsoft Office
  • Capability to work independently with minimal supervision and a high level of dependability
  • Thorough knowledge of the packaging industry
  • Proactive approach and willingness to take initiative
  • Positive team player ready to support colleagues beyond regular work hours
  • Motivated, target-oriented, and adept at relationship management

Responsibilities & Tasks:

  • Handle incoming calls and customer inquiries
  • Process customer orders and ensure timely completion to meet customer expectations
  • Address customer complaints by coordinating with the Quality Control team for prompt resolution and prevention of future issues
  • Prepare and send quotations to potential customers
  • Facilitate forward planning of customer orders to secure raw materials
  • Establish and nurture relationships with customers through effective communication
  • Achieve or surpass sales targets
  • Engage customers proactively and go the extra mile to provide outstanding service
  • Perform any other relevant duties as required


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