Customer Service Consultant

2 weeks ago


Pinetown, KwaZulu-Natal, South Africa Tower Group Full time

ROLE PURPOSE

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.

To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES

  • Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Key Account Managers Portfolios.
  • Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
  • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
  • Ensure that clients' portfolios data integrity is accurately maintained.
  • Assists with preparing and presenting business proposals to both existing and new potential customers.
  • Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
  • Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates.
  • Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

MINIMUM QUALIFICATIONS, EXPERIENCE and

KNOWLEDGE:
(
The requirements listed below are representative of the knowledge, skill, and/or ability required.)

  • B Degree
  • At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
  • Excellent command of the English language
  • Must have excellent communication and interpersonal skills.
  • Must pay attention to detail
  • Must be focused on achieving results
  • Must be a team player
  • Must have business acumen and be able to communicate at all levels
  • Must be highly computer literate
  • Demonstrate excellent organisational skills


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