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Customer Service Consultant
2 weeks ago
ROLE PURPOSE
To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.KEY RESPONSIBILITIES
- Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Key Account Managers Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients' portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
- Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates.
- Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
MINIMUM QUALIFICATIONS, EXPERIENCE and
KNOWLEDGE:
(The requirements listed below are representative of the knowledge, skill, and/or ability required.)
- B Degree
- At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
- Excellent command of the English language
- Must have excellent communication and interpersonal skills.
- Must pay attention to detail
- Must be focused on achieving results
- Must be a team player
- Must have business acumen and be able to communicate at all levels
- Must be highly computer literate
- Demonstrate excellent organisational skills
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