Outsource Collections and Recoveries

2 weeks ago

Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time
Key Responsibilities- Support the Senior Manager in the execution of Outsource collections and Recoveries strategies

  • Responsible for meeting collections targets by managing day to day relationships with external collections agencies
  • Give input to the development of strategies, policies & procedures;
  • Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures
  • Ensure compliance with operating plans & highlight operational risks & controls
  • Ensure adherence to key stakeholder's policies & procedures approved by the Steerco
  • Ensure adequate environmental controls & exception reporting in line with policies
  • Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets
  • Coordinate activities with external agencies, manage agency relationships throughout the process
  • Ensure regular audits of agency compliance to strategy, policies & procedures;
  • Proactively share information & expertise with internal & external stakeholders
  • Continuously seek improvements in recovery processes, products & technology & manage the change process
  • Present monthly portfolio performance to agencies
  • Manage reputational risk across the portfolio
  • Ensure that all EDC's engagements are accurately recorded on the appropriate systems
  • Manage a small internal team (+10 staff) from Supervisors to agents
  • Be an active and accountable member of the Credit Operations Management team
  • Analyse information and optimally translate this into the improvement of performance
  • Forecast and analyse data against targets on a daily, weekly and monthly basis
  • Compile and distribute reports on a monthly basis
  • Give input to the development of operational and KPI reporting
  • Stay abreast of market trends, relevant legislation & events in appropriate industry


 Qualifications and Experience
  • Qualifications
  • Matric
  • Relevant tertiary qualification would be an advantage

Experience and skills:

  • Minimum 5 years relevant Internal and or External Collections experience
  • Minimum 25 years management experience in collections
  • Good commercial understanding and awareness of best practice unsecured collections and recovery
  • Knowledge of collections and recovery strategies, processes and methodologies
  • Sound analytical skills
  • Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act)
  • Knowledge of debt review, sequestration and administration processes will be an advantage
  • Understanding of the Vision and CAS software will be an distinct advantage
  • Must be able to travel regularly


 Competencies
  • Sound analytical skills
  • Ability to demonstrate conceptual thinking
  • Strong communication skills
External Collections experience, Management experience, Debt Collections, Vision and CAS programmes

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