Quality Assessor

Job DescriptionRole PurposeTo enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for information sharing purposes regarding quality findings and...

Company DescriptionOUTsurance is a world-class, fast growing short-term & life insurer based in Centurion. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture that aligns its business with its core values of Awesome service, Passionate, Honest, Human, Dynamic and Recognition. A Desktop...

Company DescriptionOUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff "always get something OUT." Our success can be attributed, amongst other things, to the outstanding people that work for...

IntroductionRole Purpose**- To provide a support service to the claims department by liaising with clients and stakeholders as well as providing solutionsRequirements: 23 years exposure to the Life Insurance industry 23 years claims experience (preferred) Call centre knowledge Knowledge of medical terminology (preferred) MatricDuties & Responsibilities...

We looking for qualified and experienced Quality Assurance Officer.Key Performance AreasProgramme Management Learner, contract & Accreditation Management Liaison with relevant stakeholders (Government, SETA) Oversee/Assist with Assessment, Moderation and Verification Assist, create and review Project Implementation plans and Schedules on an ongoing basis. To...

Key Responsibilities: 1. Quality Assurance Strategy: Develop and maintain a comprehensive quality assurance strategy for our training programs. Define and implement quality standards, guidelines, and best practices. Manage accreditations and renewals with regulatory bodies (QCTO, SABPP, TETA, Services SETA, Construction SETA, UMALUSI, DHET). 2. Process...

ZA Wit (Pty) Ltd is in search of experienced ETQA Manager & Quality Assurer.Duties & Responsibilities Primary Key Performance Areas:Manage the ETQA Division:Implement, monitor, maintain and improve the organisation's Quality Management System.Implement, monitor, maintain and improve the organisation's Assessment and Moderation System.Monitor the performance...

IntroductionMetropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Role PurposeAssess, review and manage living...

Closing Date2023/03/20Reference NumberMMH Job TitleClaims AssessorPosition TypePermanentRole FamilyClient ServicesClusterHealth SolutionsRemote OpportunitySome of the timeLocation - CountrySouth AfricaLocation - ProvinceGautengLocation - Town / CityCenturionIntroduction Metropolitan is one of the oldest financial services brands in South Africa. With a 116...

IntroductionRole Purpose**- To be part of a team that provides market leading claims assessment capability for living benefits (critical illness, income and disability benefits). This will include specialising in income disability, lump sum disability,critical illness and case management for living benefits, the completion of quality industry assessments...

Job PurposeResponsible to assist in the assessment of all cell captive claims and group scheme claims reported by members and to further assist with administrative functions within the department.Job Outputs: Document management Register, submit and report on claims Follow up on enquiries and handle claims administration Monthly reporting Investigate and...

Company DescriptionOUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff "always get something OUT." Our success can be attributed, amongst other things, to the outstanding people that work for...

IntroductionMomentum Health Solutions, anentity of MomentumMetropolitan Holdings deliverssustainable, integrated healthsolutions that meet the needs ofclients in the different segmentsand maximise lifetime clientvalue. We build and maintain aculture of innovation, and createvalue through unique insights ofhow to achieve specificoutcomes by using a defined...

In today's dynamic workplace landscape, the ability to navigate complex interpersonal dynamics, communicate effectively and staying abreast of the developments in the learning and development space is paramount. As a seasoned Senior Human Resource Development (HRD) practitioner, you understand that success hinges not only on technical expertise but also on...

IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...

Our client, are seeking a skilled CPD Practitioner to spearhead the design and development of CPD Quality Management Systems and procedures. As a CPD Practitioner you will play a crucial part in ensuring the excellence of their training CPD programs for CMS (Content Management System). Your expertise will be instrumental in maintaining and enhancing the...

IntroductionRole PurposeOur consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle and other various claims from clientsRequirements:...

Job DescriptionOur client, are seeking a skilled CPD Practitioner to spearhead the design and development of CPD Quality Management Systems and procedures. As a CPD Practitioner you will play a crucial part in ensuring the excellence of their training CPD programs for CMS (Content Management System). Your expertise will be instrumental in maintaining and...

Advert Reference:P8957 Technical Trainer / Co-Ordinator - CenturionJob Title:Technical Trainer / Co-Ordinator - CenturionClosing Date:2024/02/12Position Available From:Area:CenturionActual Place Of Work:CenturionPosition Type:Full-TimeWeekly Hours:40Time Conditions:5 day Work Week (South Africa)Purpose of Position:Co-ordinate, develop, facilitate and quality...

IntroductionRole Purpose**- Our consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle, and other various claims from clients. The role...