Financial Education Facilitator

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Job Requisition Details

  • REQ# Location: Johannesburg/ Free State/Western Cape
  • Fixed Term Contract Role x 3
Closing Date: 07 August 2023- Talent Acquisition: Bongiwe Mchunu- Job Family- Sales And Services

  • Career Stream
  • Client Service


Leadership Pipeline
  • Manage Managers

Job Purpose

  • To build relationships with government; communities and civil society organs by taking banking to the people through consumer financial education initiatives in order to position Nedbank as the bank for all people; as per the business strategy.

Responsibilities:

  • Manage and monitor achievement of departmental strategy.
  • Facilitate goal accomplishment.
  • Mitigate and manage risks, ensuring compliance.
  • Streamline client experience by attending process review forums and ensuring compliance to legislation.
  • Plan use of resources by balancing availability of resources against internal and external stakeholder requirements.
  • Leverage team strengths.
  • Improve departmental results.
  • Manage and review departmental budgets.
  • Manage and monitor client service.
  • Evaluate performance, process and service related issues.
  • Support acquisition of new clients by Nedbank Retail.
  • Align interest of internal and external stakeholders.
  • Build and maintain relationships with relevant stakeholders.
  • Collaborate with internal stakeholders.
  • Manage key issues raised by external stakeholders in performance meetings.
  • Provider regular communication through newsletters.
  • Ensure transformational target are met.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Stay abreast of developments in field of expertise, ensuring personal and professional growth.
  • Understand and embrace the Nedbank vision and values, leading by example.
  • Ensure issues raised in culture survey are addressed and results are improved.
  • Deliver a worldclass service by ensuring a client centric culture.
  • Identify areas of resource inefficiencies and promote optimisation through multiskilling and addressing capacity gaps.
  • Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy.
  • Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision.
  • Identify relevant development needs.
  • Maintain a high performing team by identifying a talent pool through career conversations and using the talent grid principles and developing talent retention programmes.
  • Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members.
  • Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices.
  • Improve productivity and reduce costs.


Essential Qualifications
  • NQF Level
  • Advanced Diplomas/National 1st Degrees


Preferred Qualification
  • Diploma/Degree or industry related qualification


Minimum Experience Level
  • Minimum 5 years relevant jobrelated experience.
  • Banking experience preferable and highlevel liaison essential.

Technical / Professional Knowledge

  • Business administration and management
  • Business terms and definitions
  • Change management
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Principles of project management
  • Relevant Nedbank product knowledge
  • Relevant regulatory knowledge
  • Talent management
  • Management information and reporting principles, tools and mechanisms


Behavioural Competencies
  • Building Partnerships
  • Earning Trust
  • Communication
  • Customer Focus
  • Business Acumen
  • Planning and Organizing
- **_Please contact the Nedbank Recruiting Team at _

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