Ict Systems Administrator

2 weeks ago

Cape Town, Western Cape, South Africa CTICC Full time

The main purpose:

The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions.

The role will have oversight of all ICT infrastructure.

Reporting to the:
Head of ICT

Key responsibilities will include but are not limited to:

  • Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner
  • Provides ITIL Service disciplines, covering Incident, Problem and Change Management
  • Provides administration and support, of both On-Premise and Cloud hosted environments, including Microsoft 365 Enterprise (Azure AD, Group Policies, Mobility), servers, switches, Wi-Fi, firewalls, routers, telephone servers/PABX, systems and infrastructure monitoring and reporting
  • Provides VMware virtualised environment administration and support
  • Works with End-Users and Clients to develop solutions to meet service requirements
  • Works closely with the IT Service Desk and other Specialists to ensure a timely, robust and comprehensive service transition process
  • Responsible for overall system and infrastructure availability, security and development of resilient infrastructure to mitigate service interruptions and failures
  • Responsible for resolving escalations identified through daytoday system administration, including management of internal network, VPN, Microsoft Active Directory (AD), Microsoft Azure, M365 environments, system backups and disaster recovery
  • Responsible for the specification, installations, configurations, support and documentation of new and existing services, systems, servers and network infrastructure
  • Research, design, plan, document and implement upgrades or changes to ICT infrastructure and services
  • Develop and lead the project programs for infrastructure improvement and at endoflife replacement
  • Project coordination/management

Minimum Qualifications:

  • Matric certificate
  • National Diploma or Degree in IT or related field
  • IT Certifications i.e. Microsoft Server (2008 and/or 2012 and/or 2016), Microsoft 365 Enterprise Administrator and/or Security Administrator, MCSE Core Infrastructure, Microsoft Exchange Server 2013 and/or 2016), Microsoft SQL Server 2017, ITIL, Prince2 foundation certified, Cisco CCNA, VMware or similar to those listed above
  • Those without a suitable qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required
  • Driver's License (own transport)

Experience:

  • A minimum of 5 years' experience managing a similarly sized environments i.e. 300 computers, physical servers, virtual servers, switches, enterprise grade routers and firewalls
  • 3 years of appropriate project experience in delivery of IT and or Integrated Systems, in both On-Prem and Cloud hosted environments, in a medium size organisation
  • A minimum of 3 years' experience in administering a Microsoft 365 Enterprise and Cloud hosted environments
  • A minimum of 3 years' experience in administering Microsoft Exchange Server 2013 or later
  • Deep understanding of server & desktop hardware/operating systems, networks, firewalls, security and load balancers, telecoms, etc.
  • Experience of working with 3rd party service providers

Skills & Knowledge:

  • A probing and analytical approach with the ability to preempt potential problems and identify inefficiencies
  • Proactive team player
  • A very strong customer orientated approach with a delivery bias
  • Ability to prioritise and allocate resource/effort appropriately
  • Indepth knowledge of Microsoft 365 Enterprise environment, Microsoft Windows Server, Active Directory (Design, Security and Administration), Messaging (MS Exchange, Archiving, Mimecast)
  • In depth knowledge of Networking technologies and concepts.
  • Excellent understanding of VMWare.
  • Excellent understanding of IT security and Data protection, Cloud and mobile technology, PowerShell scripting
  • Strong interpersonal skills, able to communicate across a broad spectrum of users
**The CTICC has adopted a Mandatory COVID-19 Vaccination Policy.

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