Hotel Operations Manager

3 weeks ago


Cape Town, Western Cape, South Africa The Right Company Full time

HOTEL OPERATIONS MANAGER - CAPE TOWN - R Med Aid + Prov Fund


Currently recruiting for an Operations Manager for a busy Hotel in Cape Town to assist with the General management of the property.


Required overview:

  • Degree or Diploma in Hospitality Management professional qualifications
  • Minimum 3 years' experience in a leadership position within the hotel industry as an Operations Manager.
  • Thorough knowledge of Hotel Operations
  • Foster a positive work environment, promote teamwork, collaboration, and development amongst team membersBasic acumen of Accounting and Financial Management
  • Excellent management skills and the passion to continuously improve the guest experience and keep Operational Teams motivated
  • Strong leadership and communications skills
  • Outstanding problem solving skills and handling of challenging situations with professionalism
  • Skilled in reporting, computer experience, including company issued software programs proficiency.
  • Have a core value system, aligned with Honesty, Respect, Caring, Passion and Sustainability.

Responsibilities:

  • Reporting directly to the General Manager the Operations Manager will be responsible for the management of the daily operations and strategic direction.
  • To manage and maintain hotel standards
  • To ensure a viable operation with effective cost control in order to achieve required profit margins
  • Achieve maximization of profits and return on investment over the long term by the prudent and efficient use of resources.
  • Collaboration with Sales & Marketing Teams to continuously drive revenue and increase occupancy
  • Monitoring departmental profitability including budgeting forecasting and cost control measures of all operational departments.
  • Upholding regulations and compliance towards health and safety standards of the business
  • Ensure the highest level of customers satisfaction and lowest rate of defection by building the Hotel reputation and market relationship, addressing complaints and resolving problems in a proactive and timeous manner
  • To create, maintain and develop policies and strategies, which satisfy guidelines set, and ensure compliance of all legislation and company standard operating procedures with the HOD's.
  • Manages and controls the budgets, targets, cash and working capital effectively with the General Manager.
  • Responsible for staff development and growth, as well as the successful running of all social economic development programs and all environmental strategies with the HOD's
  • Continually suggest ideas for improvements to the product and service to the guest
  • Work towards achieving the departmental business objectives
  • To assist the General Manager and Revenue Manager with budgeting and Forecasting when required
  • To engage with guests when complaints are received and respond in a timeous and professional manner,
  • To be willing when required to assist where possible and deliver the best possible service with flexibility over peak and low seasons
  • Drive revenue generation through effective cost control, menu engineering and pricing strategies.
  • Collaborate closely with the culinary team and ensure alignment with customer and market trends

Knowledge & Skills:

  • Excellent communication, organizational and administrative skills
  • Thorough knowledge of Hotel Operations
  • Skilled in reporting, computer experience, including company issued software programs proficiency
  • Excellent leadership abilities
  • Ability for problem solving and decision making
  • Ensure a happy, healthy and positive working environment.


Please send updated CV in WORD together with a recent, professional head and shoulders photograph, current salary and recent references.


PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE

Job Types:
Full-time, Permanent
  • Hotel Duty Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa CAPE DIAMOND HOTEL Full time

    Key Responsibilities: Manage daily operations, including but not limited to staff management, guest relations, housekeeping, and maintenance. Ensure high levels of guest satisfaction by providing personalized and attentive service. Manage and oversee the daily operations of the additional apartments. Ensure that all staff are trained and motivated to deliver...

  • Hotel Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Summerfields Hotel Full time

    Job Code: F3763Summer fields hotel looking for a passionate and dynamic individual with a hands on approach to running this establishment. Prior experience in all facets of 5 star hotel is required.Your responsibilities will include but are not limited to overseeing and managing all on site activities, manage and motivate the team to achieve the best...

  • Hotel Receptionist

    3 weeks ago


    Cape Town, Western Cape, South Africa Pepperclub Hotel Full time

    The Pepperclub Hotel is looking for a Hotel Receptionist who will be responsible for welcoming guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.JOB SPECIFICATIONS: Preferable Grade 12 or higher qualification Experience in the hospitality...

  • Hotel Receptionist

    3 weeks ago


    Cape Town, Western Cape, South Africa Pepperclub Hotel Full time

    JOB SPECIFICATIONS: Preferably Grade 12 Senior certificate or a higher qualification Experience in the hospitality sector, specifically the hotel industry. Computer literate with Opera experience Front Office experienceJOB DESCRIPTION: Greet guests and patrons as they arrive Ensure that the checking in procedure runs smoothly Manage the registration process...

  • Hotel Reservationist

    3 weeks ago


    Cape Town, Western Cape, South Africa BLAAUWBERG BEACH HOTEL Full time

    FIT HOTEL RESERVATIONIST VACANCY AVAILABLEWe are currently seeking a hotel reservationist to join our dynamic reservations team.Please note the following skill requirements:MUST HAVE HOTEL EXPERIENCEGreets guests over the phone in a friendly, courteous mannerRecords reservation information accurately; identifies and records group and transient business...


  • Cape Town, Western Cape, South Africa The Roberts Connexion Full time

    4* Property in the Norther Suburbs looking to hire a suitably qualified and experienced Operations Manager.Requirements: Degree or Diploma in Hospitality Management professional qualifications. Minimum 5 years' experience in a leadership position within the hotel industry as a Operations Manager Excellent communication skills in English Verbal and Written....

  • Hotel Night Auditor

    3 weeks ago


    Cape Town, Western Cape, South Africa Pepperclub Hotel Full time

    JOB SPECIFICATIONS: Grade 12 certificate or equivalent. Proven experience as a Night auditor or similar, preferably in the hotel industry. Experience with hotel reservations software- advantageous. OPERA Experience is essential. MS Office proficient. Experience with Accounting procedures and administrative tasks are essential. Knowledge about financial...


  • Cape Town, Western Cape, South Africa Hospitality Pro Recruitment Full time

    DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTSExpected start date: Immediately.Strict requirements: South African ID Excellent communication skills Good leadership skills Minimum 2 years' experience as a Hotel Ops Manager (within a boutique hotel or lodge environment) Own transport Must be living in the Cape Town area Must be able to work shifts Clear...


  • Cape Town, Western Cape, South Africa StaffCentral Consulting Full time

    Job Duties/Responsibilities will include:Responsible for managing the full operations, service, logistics and activities of the Hotel Team, under the guidance of the Hotel Manager.Ensure that guests receive exception all levels of personalized service while working closely with the relevant Hotel Teams and Hotel Manager.Assist the Heads of Departments in...


  • Cape Town, Western Cape, South Africa Hospitality Pro Recruitment Full time

    DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTSExpected start date: Immediately.Strict requirements: South African ID Excellent communication skills Good leadership skills Minimum 2 years' experience as a Hotel Ops Manager/Duty Manager (within a boutique hotel or lodge) Own transport Must be living in the Cape Town area Must be able to work shifts Clear...

  • Switchboard Operator

    3 weeks ago


    Cape Town, Western Cape, South Africa Radisson Hotel Group Full time

    1. Provides courteous service tocustomers by operating the switchboard according to standards 2. Communicates clearly and courteously 3. Demonstrates fluency in the use ofequipment 4. Transfers incoming calls promptly tothe appropriate extension 5. Responds to customer questionsregarding the hotel, in-house facilities and local events 6....


  • Cape Town, Western Cape, South Africa The Onyx Hotel Full time

    **DUTIES & RESPONSIBILITIES: - * Troubleshooting and repairing malfunctions in Guest rooms and public areas. Maintaining System and other hotel equipment. Conducting ongoing room preventative maintenance program. Reviewing maintenance problems, complaints and work orders to prioritizeand schedule work. Troubleshooting and diagnosing malfunctioning...

  • Hotel Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

    Candidate Requirements:Must have a Grade 12 and a relevant hospitality degreeHome language must be Afrikaans, but also fluent in EnglishAt least five years of experience in the Hotel industryGood experience in managing housekeeping teams and hotel room managementKnowledge of working in the 'Garden Route' area (advantageous)Good understanding of management...

  • Hotel Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Georgia Avenue Investments 92 Full time

    Looking for an extremely agile and resourceful Hotel Manager to join our teamResponsible for all aspects of the operation with regard to pre-opening of a Hotel in Cape Town. Pre-opening responsibilities include but not limited to keeping all MEP up to running condition, Airconditioning, heating, soft renovation of rooms and facilities.About You A Bachelors'...

  • Hotel Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Belmond Management Full time

    Here at the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and...

  • Hotel Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Belmond Full time

    Here at the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and...

  • General Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa CAPE DIAMOND HOTEL Full time

    Key Responsibilities: Manage daily operations, including but not limited to staff management, guest relations, housekeeping, and maintenance. Ensure high levels of guest satisfaction by providing personalized and attentive service. Manage and oversee the daily operations of the additional apartments. Ensure that all staff are trained and motivated to deliver...

  • Hotel Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Hospitality Jobs Africa Full time

    Oversee day-to-day operations to ensure seamless guest experiences. Lead and inspire a dedicated team to maintain high service standards. Implement and uphold the hotel's policies and procedures. Foster a positive work environment that encourages teamwork and professional growth. Develop and maintain strong relationships with guests, staff, and suppliers....

  • Hotel Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    My client is a prestigious luxury reserve located near the Atlantic Seaboard Cape Town, renowned for delivering exceptional hospitality and unparalleled guest experiencesAs they continue to set new standards in the industry, we are seeking a dynamic and experienced Hotel Manager to join our team.*Responsibilities: - Oversee day-to-day operations to ensure...

  • Security Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Pepperclub Hotel Full time

    JOB ROLE:As a Security Manager, you are responsible to protect and ensure the safety of all hotel guests, employees, their belongings and all hotel assets. Also ensuring that the hotel property is adequately secured at all times.JOB SPECIFICATIONS: Minimum 5 years' experience working in a similar role. Advanced computer skills. Proficient in CCTV, Fire and...