Hotel Manager

1 week ago

Cape Town, Western Cape, South Africa Belmond Full time

Here at the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us.

We are equally ardent about service excellence from our front of house as well as our back of house staff.

We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and wellbeing of our guests, and in creating a truly memorable stay for them.

We are seeking an extraordinary Hotel Manager with incredible leadership values such as loyalty, resilience, strategic thinking, operational knowledge, with caring hands and a genuine character, to join and lead our team.

Reporting directly to the General Manager, the Hotel Manager will be responsible for overseeing the daily operations as well as providing strategic direction.

Oversee the daily operations of the following operations departments as well as provide strategic direction:
Technical Services
Front of House/Guest Relations
Housekeeping
Spa
Safety & Security

Other Management and or Departments as may be required from time to time on a short term, regular or permanent basis.- It is important for the Hotel Manager to be involved in all aspects of the hotel operations.


  • Guide employees to work as a wellfunctioning team, able to set examples and foster interdepartmental relationships.
  • In the absence of the General Manager, you will be responsible for the overall operation of the hotel.
  • Drive overall sales and profit, EBITDA, Guest and Employee Experience.
  • To ensure an efficient operation with adequate cost control.
  • Plan activities and allocate responsibilities to achieve the most efficient operating model for the business.
  • To work with the Guest Relations team to provide a seamless experience in Front of House.
  • To exceed guests' expectations through establishing a dynamic service culture within all teams.
  • To delegate and control where necessary with the different departments.
  • To monitor and report any defects to the hotel which may require maintenance work.
  • To constantly review and suggest ideas for improvements in service and product.
  • To be the guardian of the standards and to maintain standards of the hotel in keeping with Belmond and LQA standards.
  • To take responsibility for your assigned departments budget lines and payroll as well as overall hotel budget.
  • To work towards achieving the business and departmental objectives.
  • To maximise all sales opportunities to ensure budgeted hotel profitability is achieved or exceeded.
  • To assist the General Manager with budgeting/forecasting and payroll for the property when required.
  • In conjunction with Finance teams and General Manager, ensure compliance with contractual and legal obligations of the business, ensuring that the business is compliant with the Company's finance policy, applicable contracts and any other corporate policies.
  • To plan staff resources in conjunction with departmental managers to achieve the best utilisation, ensuring productivity and a positive staff relations culture.
  • To promote and role model Belmond Core Values and Leadership competencies.
  • To oversee the rostering and people and payroll administration of your assigned departments.
  • To engage with guest complaints and respond in a timely and proactive manner.
  • To be a visible presence for guests and employees alike.
  • To be a custodian of the LQA standards within the Hotel and establish action plans with each department head to ensure effective management of strategy to review and analyse procedures ensuring compliance throughout the business.
  • To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.
  • Be willing to help wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.

Requirements:

Experience & qualifications
Years relevant experience within a similar/senior management role, in the luxury hotel sector. Experience must include the management of several large operational departments.

  • Relevant Management or field/industry related Diploma or Degree.
  • Proven leadership ability and experience in handling and coordinating different teams.
Knowledge and skills

  • Exceptional communication, organisational & administrative skills.
  • Thorough knowledge of all hotel operations.
  • Basics of Accounting and Financial Management.
  • Knowledge to draft and control budgets.
  • Working knowledge of MS Office, Silverware and HMS (or any other property/point of sale systems).
  • Exceptional leadership abilities with great attention to detail.
  • Demonstrable aptitude in decisionmaking and problemsolving.

Benefits:

  • Competitive basic salary
  • Medical aid & pension fund benefit
  • Internal Belmond discounts
  • Loyalty and recognition rewards programme
  • Employee Assistance Programme
  • On going Learning and Development opportunities
  • Regular community, social

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