Front Office Administrator

2 weeks ago


Cape Town, Western Cape, South Africa Guardian Recruiting Full time

_Job Specifications_

Reception:
Answering of all calls in a professional, courteous and efficient manner
Take messages and ensure they are actioned by relevant person
Maintain the issue logbook for all messages and matters that arise on a daily basis
Assist with managing the diary booking patient appointments, communicate billing policy to all new patients
Assist with preparing all files for following days appointments
Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations
Assist with checking that all patient details on file are still up to date and obtain new details if relevant
Open accounts and capture all relevant information accurately on system for new patients
Assist with contacting other doctors to obtain notes and referral letters if needed for a patients visit
Assist with obtaining patient results and related correspondence (lab results, radiology etc)
Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure or to be hospitalised
Providing quotations for all patient procedures
Assist patients with authorisations
Assist with doctors reports, thank you letters (where necessary)
Keeping track of pharmacy accounts and stock per Doctor

Accounts:
Bill patients accordingly and collect payment where necessary
Accept money (cash or card) write receipts
Allocate patient payments
Ensure all theatre billings have been completed by the doctor within 48 hours
Liaise with the Bureau on patient related queries and assist with debt collection
Month end processing
Daily banking given to the doctor
Maintain Petty Cash
Maintain attendance register

General:
Schedule all admin related appointments with the doctor and the various service providers
Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc
Maintain all supplier contracts and agreements

Ordering stock from various places:
pharmacies, stationers etc
Support of various marketing initiatives
Assist the doctor with all office admin related tasks
Maintaining the CPD register

_Minimum Requirements_
2 years experience in a medical practice is essential.
Exceptionally strong administration skills
IT literate, with proficiency in MS Office specifically Excel and Word
Professionally presentable
Experience in working on GoodX Web (preferable)
Above average communication skills (written & spoken)
Above average numeracy skills and attention to detail
Good physical and mental health
Hands on attitude

Applications Close: 1 August 2023

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