Manager On Duty

2 weeks ago


Cape Town, Western Cape, South Africa Mojo Hotel and Market Full time

Why join us


Want to inspire customers with the most attractive hotel deals? Then come join our team in Sea Point, Cape Town.

You will grow with us in a local company that puts its people at the heart.

We are looking for Hotel Reservationist Agent to provide a stellar customer experience. You will develop valuable business skills while gaining a privileged view and know-how inside the tourism industry.

Your mission
Your mission is to create enthusiasm for our clients. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.

What you will be doing

  • Ensure the smooth running of service when you are on duty.
  • Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
  • Be flexible in assisting around the Hotel in response to business and guest needs.
  • Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
  • Identify and report maintenance requirements/hazards in the workplace.
  • Assume responsibility whilst on duty for any emergency situations in line with procedures.
  • Attend any training meetings as required.
  • Use your creativity and intuition to help undecided customers choose from the range of rooms
  • Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way
  • Handle inquiries and provide timely responses and manage requests
  • Ensure that the degree of satisfaction meets the customer and company needs
  • Contribute to creating brand engagement for our client

What we are looking for


Your natural talent for helping people and ability to think on your feet will get you far in your journey with us.

You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize and manage time effectively.

  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Can demonstrate previous experience in Customer Service a track record as a Tourism Representative is a plus
  • Love to identify the customers' needs and propose fast solutions
  • Would like to develop your personal qualities within a professional environment
  • Are proactive, resultsdriven, selfmotivated, and a great team player
You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too.

More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

If this sounds like you, join us

Salary:
R9 000,00 - R10 000,00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelors (required)

Experience:

- reservations: 1 year (required)
  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa CC Recruitment Agency Full time

    Job OverviewDate Posted:Posted 7 mins agoLocation:Cape Town, Western CapeJob Title:Duty Manager (Reservations)Education Level:High School / MatricJob Level:ManagementMinimum Experience:5 YearsDuty Manager (Reservations) - Camps Bay, Cape Town.Requirements: Proof of minimum a Grade 12 Certificate. Previous experience in a similar role. Excellent communication...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Newmark Hotels Full time

    JOB TITLE:Duty ManagerREPORTS TO:Front-Office ManagerDUTIES & RESPONSIBILITES Ensure that all company policies, procedures & SOPs are adhered to Attend HOD briefings Responsible for supervision of frontoffice staff, porters, butlers Maximises the average room occupancy & average room rate achieved Maintains excellent relationships with guests to ensure that...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa 91 loop hostel Full time

    The Duty Manager is the on-site leader responsible for the smooth running of a business during their designated shift. They wear many hats, overseeing daily operations, ensuring customer satisfaction, and acting as a point person for staff. This role is ideal for a highly organized and adaptable individual who thrives in fast-paced...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Newmark Hotels Full time

    Ensure that all company policies, procedures & standard operating processes are adhered to and regularly updated Ensure all health and safety procedures are adhered to and that appropriate fire evacuation procedures are in place To display a proactive and leading role in terms of service, culture, development, systems, procedures and skills development...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    You will be required to assist heads of departments in overseeing all departments in the Resort with focus on Housekeeping, Front office and Food and Beverage Providing a visible management presence while on duty. Ensuring each department that you oversee is prepared and staffed for each shift. Training of staff Ensuring that the standards of the resort are...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    Hospitality and Outdoor - Urgent Vacancy - Duty Manager / Eatery ManagerLuxury Hotel - Cape TownRequirements: Minimum 45 Years experience in the Hospitality industry (either management or supervisory) To oversee our eatery staff and implement procedures. Hospitality degree or diploma Excellent interpersonal and communication skills (fluent in multiple...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    Hospitality and Outdoor - Urgent Vacancy - Duty Manager / Eatery ManagerLuxury Hotel - Cape TownRequirements: Minimum 45 Years experience in the Hospitality industry (either management or supervisory) To oversee our eatery staff and implement procedures. Hospitality degree or diploma Excellent interpersonal and communication skills (fluent in multiple...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    Hospitality and Outdoor - New Vacancy - Duty Manager / Eatery ManagerLuxury Hotel - Cape TownRequirements: Minimum 45 Years experience in the Hospitality industry (either management or supervisory) To oversee our eatery staff and implement procedures. Hospitality degree or diploma Excellent interpersonal and communication skills (fluent in multiple languages...


  • Cape Town, Western Cape, South Africa HotelJobs Full time

    We are searching for a dependable Conference Duty Manager to perform day /evening time and weekend supervisory tasks within this hotels established conference venues and restaurants. The conference duty manager should be able to schedule employees' shifts, delegate pertinent duties, and enforce the conference venues and other outlets policies and SOP's....

  • duty manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

    You will excel in this role if you are an efficient, solutions driven individual, who enjoys fast paced and constantly changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational delivery, no problem is too much trouble in your environment. Main Responsibilities: Facilitate a seamless stay for guests through...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    A 5-star Boutique Hotel situated on the Atlantic Seaboard is looking for a young and dynamic person with all-rounder skills and experience to join their team._ Duties include:_Guest Relations Welcome and acknowledge guests in a friendly and professional manner Engage with guests regarding their stay, property services, and area attractions/offerings. Ensure...

  • Night Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Global Talent Solutions Full time

    Night Duty ManagerLeading property management company is looking for a night duty manager for a commercial and residential building based in Cape Town CBDResponsibilities: Respond to and coordinate nighttime emergencies i.e., plumbing/electrical failures etc. Call the emergency/after hour contractors etc. Ensure guards are alert and at their posts. Ensure...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa The Perfect Placements Full time

    Our client, a 5-star Boutique and award-winning hotel that is privately owned and has been voted amongst the top 1% in the world by TripAdvisor, situated in Camps Bay, Cape Town, is looking for a young and dynamic person to join their team.- Duties include:_1) Guest Relations: Welcoming and acknowledging guests in a friendly and professional manner Engaging...

  • Duty Manager X2

    2 weeks ago


    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 06-Jan-2023 Location: Cape TownA boutique hotel situated in Camps Bay, offers award winning 5-star luxury accommodation.With its Miami inspired look and feel, it offers the perfect blend of self-catering accommodation in a hotel, allowing you to enjoy the best of both worlds.We are looking for a young and dynamic person who is well presented with...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementFunction:Reporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships...

  • Hotel Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full time

    Great opportunity for a well-spoken and well-presented, experienced Duty Manager to join this boutique hotel in Camps Bay.Specialist competencies: Supervisory or management experience in Front Office, Housekeeping and F&B operations within a 4/5 boutique lodge, hotel or luxury guest house Has experience working in a busy, highdemand environment Matric with a...

  • Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementFunctionReporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships...

  • Junior Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Dante Personnel Full time

    Western Cape, Cape Town - CBD R R 16 000An award-winning boutique hotel based in Camps Bay, Cape Town is recruiting for a young dynamic Duty Manager to join their teamMinimum requirements: Relevant hospitality qualification or equivalent Fluent in English and Afrikaans Minimum 3 years' experience working in hotel and / or similar position Minimum 2 years'...

  • Junior Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Riviera Suites Full time

    Provide full operational and some administrative support when working on either the day shift of the evening shift Ensure the smooth running of shift which includes: staff / guest Reception duties / guest liaison Stock managementRequirements: Grade 12 Certificate At least 2 years Hotel Management Experience Front Office Opera will be advantageous Guest...

  • Hotel Duty Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Riviera Suites Full time

    Provide full operational and some administrative support when working on either the Day Shift or the Evening shift Ensure the smooth running of shift which includes: Managing a Team / Guest Interaction / Reception duties / Housekeeping & Maintenance / Cash Ups F&B ControlRequirements: Grade 12 Certificate At least 5 years Hotel Management Experience Front...