Customer Service Agent US hours- JHB- Sales Experience

2 weeks ago


Johannesburg, Gauteng, South Africa Dash BPO South Africa (Pty) Ltd Full time

We are looking for dedicated contact center agents who are interested in working night shifts aligned with US hours.

About the Company:
Company XYZ is a leading BPO company providing exceptional services to clients worldwide. Join our team and be part of our success story.

Requirements:

  • Prior experience in Sales or Telemarketing.
  • Experience in Customer Service.
  • Must have at least 6-12 months of contact center experience or high-end retail background.
  • International BPO exposure is a plus.

Job Description:

  • Efficiently manage time during customer interactions while focusing on quality objectives.
  • Demonstrate active listening, empathy, kindness, patience, and go the extra mile to ensure customer satisfaction.
  • Aim for first-contact resolution, escalate when necessary, and show a sense of urgency.
  • Utilize critical thinking and common sense in problem-solving.
  • Adhere to procedures and use work tools correctly.
  • Strive for continuous improvement and implement agreed-upon actions promptly.
  • Follow security and confidentiality policies set by the company and clients.
  • Promptly report any incidents hindering job performance to superiors.
  • Immediately inform superiors of any safety risks to staff or clients.
  • Complete any tasks assigned by supervisors.

Competencies:

  • Goal-oriented mindset.
  • Positive approach to challenges.
  • Self-assured and confident.
  • Attentive to details.
  • Resilient in overcoming obstacles.


  • Johannesburg, Gauteng, South Africa Helderberg Personnel Full time

    My client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year's relevant experience to join their team in Boksburg.customer service|customer service agentRequirements: Valid Code B drivers license and own transport Matric Certificate Knowledge of Parcel Perfect Computer literate (MS...


  • Johannesburg, Gauteng, South Africa Samsung Customer Care Center Full time

    Role Summary:The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout.We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...


  • Johannesburg, Gauteng, South Africa Instill Education Full time

    Instill's mission is to transform teaching, learning and leadership in every classroom on the African continent. We believe that the greatest levers for change in the education system are teachers and school leaders. We have recently been accredited as a higher education institution in South Africa, and seek to build a team that will change the face of...


  • Johannesburg, Gauteng, South Africa Merand Corbett & Associates Full time

    Job Title: Customer Service - Logistics SpecialistWelcome to our team at XYZ Company, where we are looking for a talented individual to join us as a Customer Service - Logistics Specialist. Below are the key responsibilities and requirements for this role:Key Responsibilities:Manage and address customer queries promptly and effectively.Promote and market our...


  • Johannesburg, Gauteng, South Africa Profession Hub Full time

    Minimum Education and Experience required: Preferably a tertiary education. Minimum of 5 years within a call centre environment including night shifts. Knowledge of customer service principles and practices. Excellent relationship building skills. Psychological analysis ability. Strong negotiation skills.Duties: Must thrive on Chats, in and outbound calls,...


  • Johannesburg, Gauteng, South Africa Four Point 0 Full time

    Customer Support Agent ( Export ) Permanent JHB00002 Admin, Office & Support Gauteng, JHB Southern Suburbs R AnnuallyElectronic company looking to hire a young, vibrant Customer Support Agent to join their Exports team.Responsibilities: Export administration dealing with freight forwarders. Completing export documents. Understand customer needs through...


  • Johannesburg, Gauteng, South Africa Smollan Full time

    We're on the lookout for a Call Centre Agent based in JHB CBD.As a Call Centre Agent, you will be responsible for:Effective administration Customer handling Effective teamwork and selfmanagement Client service Call centre experience preferable/ Customer service experience/Administrative experience or high learning potential Matric (Grade 12) Sound...


  • Johannesburg, Gauteng, South Africa Profession Hub Full time

    PREFERENCE WILL BE GIVEN TO CANDIDATES FROM THE ONLINE GAMING/GAMBLING SECTORWe are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with...


  • Johannesburg, Gauteng, South Africa The Emirates Group Full time

    Job Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, and solutions with an aim to improve the customer experience and increase company revenue.Job Outline: Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Inbound customer service call center agent needed for Airline company RESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with...


  • Johannesburg, Gauteng, South Africa Pillango Placements Full time

    If you are near Boksburg, have some logistics experience, and can handle and resolve customer complaints professionally, then this position might be perfect for you Join a logistics company as a Customer Service Agent.Your primary responsibility will be to ensure that all customer queries are dealt with in an efficient manner and that a high level of client...


  • Johannesburg, Gauteng, South Africa Four Point 0 Full time

    Customer Support Agent Permanent JHB00005 Admin, Office & Support Gauteng, JHB Eastern Suburbs R Annually Cost To Company Electrical distributor looking for a Customer Support Agent to join their organisation.Responsibilities: Understand customer needs through their journey, from first contact to presales to ongoing and aftersales support. Manage first...


  • Johannesburg, Gauteng, South Africa Pollock and Associates Full time

    Customer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /AgriJohannesburg East, Johannesburg - Gauteng - South AfricaReporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...


  • Johannesburg, Gauteng, South Africa Initiate international Full time

    We have an exciting job opportunity for a Customer Service Agent who is customer-orientated and who has a passion and liking for people to join our client's team in Johannesburg. This team is looking for a person who will act as a liaison, promote product/campaign information and who can resolve any emerging problems that the clients might face with accuracy...

  • Fttb Sales Agents

    2 weeks ago


    Johannesburg, Gauteng, South Africa Cool Ideas Service Provider Full time

    Cool Ideas is looking for dynamic, energetic salesperson(s) to join our Fibre to the Business (FTTB) Team. We require agents in the Gauteng and Western Cape region.Requirements:Minimum of 3 years demonstrable sales experienceExcellent communication skills; written and verbalMust be driven to achieve monthly sales targetsRoles and responsibilities:Cold...


  • Johannesburg, Gauteng, South Africa Pillango Placements Full time

    Your primary responsibility will be to ensure that all customer queries are dealt with in an efficient manner and that a high level of client service is maintained.REQUIREMENTSSouth African citizen.Code B driver's license and own transport.Willing to work overtime and be available after business hours and during weekends when required.QUALIFICATIONS &...


  • Johannesburg, Gauteng, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a Customer Service Agent to join their team in Johannesburg. You will form part of their high performing...


  • Johannesburg, Gauteng, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a Customer Service Agent to join their team in Johannesburg. You will form part of their high performing...


  • Johannesburg, Gauteng, South Africa World Courier Full time

    What you will be doing About us:World Courier:Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today's cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000...


  • Johannesburg, Gauteng, South Africa WeBuyCars Full time

    We are seeking an experienced Car Sales Executive to join our Sales team in our branch in JHB SouthDuties and Responsibilities: Actively engage with prospective customers Develop an indepth understanding of our everchanging car inventory and use that knowledge to encourage customers to make a purchase Always well- informed about the stock available to make...