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ICT Support
2 weeks ago
Senior ICT Support
Varsity College is a well-known educational institution under The Independent Institute of Education (The IIE), respected for leading private higher education in South Africa and providing accredited qualifications.
The IIE's Varsity College, Sandton Campus, is seeking an ICT Support professional.
Duties and Responsibilities:
- Desktop Support
- Handles logged requests for assistance from users
- Logs and tracks calls using incident and problem management system
- Provides IT support to Staff, Students, and Lecturers
- Software and Hardware Installations and Support
- Installs computers, software, hardware, and peripherals
- Conducts testing of ICT equipment
- Information Technology Administrative Functions
- Liaises with service providers for equipment maintenance
- Administers and maintains ICT assets and software
- Trains staff on hardware and software usage
- Good interpersonal, literacy, and systems administration skills
- Effective time management, problem-solving abilities, and communication skills
- Ability to thrive in a fast-paced environment
- Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+
- Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous
- Minimum of 1-year internship experience in ICT
- Driver's license required and willingness to work required ICT shift structure hours
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