Head of It

2 weeks ago

Johannesburg, Gauteng, South Africa Quantanite Full time
Quantanite is a challenger in the business process outsourcing (BPO) and customer experience (CX) world. We are focused on building the best possible global team to service the fast-growing internet and VC-backed companies space. Currently we are 1,500 professionals globally with our head office in London.

We're different from other BPO providers because we care about our clients' business. We listen properly, share ideas, and work in partnership with them.

We help our clients strike the right balance between emerging technologies and human talent to achieve instant improvements and sustainable growth in an evolving digital age.


Our Solutions:

  • Front Office BPO services multi channel customer service solutions
  • Back Office BPO services providing a highly skilled workforce with industry expertise
  • RPA Managed Services which provide support, maintenance and monitoring to ensure your RPA solution is working efficiently 24/
  • Data labelling and annotation experts who understand the needs and requirements
  • Sales Enablement customised data, bespoke targeted leads and online research

Job description
Quantanite group is a multinational company headquartered in London, UK providing business process outsourcing and IT consultancy services. We have offices in Dhaka and Johannesburg as well as a growing presence in the United States.


The position is based in Johannesburg, South Africa, working with international Clients and Quantanite employees across all levels within the organisation.


Duties and Responsibilities

  • Oversee global IT operations, drive improvement of end user satisfaction with IT systems and services
  • Create longterm operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices
  • Plan annual IT budgets, control approved budgets, reporting expenditures
  • Manage internal/external audits PCI-DSS, ISO27001, ISO9001, SOC
  • Report IT operational performance, identify, implement, monitor mitigating actions
  • Manage external service providers to contractual agreements
  • Understand client technical solutions and provide infrastructure and architectural input
  • Lead Service Desk, System Support, Information Security, Development departments globally to Quantanite's Core Values

Duties and Responsibilities

  • 810 years in a fast paced technology BPO environment.
  • 5 years leading teams.
  • Respected as a leader and a technologist
  • Evidence of innovative thinking and experience of thinking outside the box and problem solving.
  • Evidence where this individual took challenges head on and played a key role in leading delivery.
  • Passionate about technology and will automatically see problems as opportunities.

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