Team Leader

2 weeks ago


Constantia, Western Cape, South Africa Lifestyle Financial Services Full time

Job Requirements:

  • Matric, RE and NQF level 5 in Banking, Marketing, Sales or equivalent higher qualification is essential
  • Age requirement is 24, this is a senior position
  • An ability to communicate in Isixhosa, IsiZulu and Afrikaans and other South African Languages will be an advantage, Please note: The inhouse language will be English, therefore English is a Must.
  • Excellent verbal and written communication is a must
  • You need to reside close to Constantia, this is a location of this job.
  • Must be able and willing to work under pressure
  • Willing to work overtime and holidays
  • Must have an ability to successfully resolve conflicts
  • Must generally have a calm disposition
  • An ability to handle pressure and cope in a stressful environment

Job Analysis:

  • The Team Leader will be responsible to for the team's perfomance and success and ensuring that a team goal is reached.

Experience:

  • A minimum of 12 months proven success in an Outbound/Inbound Telesales or customer service role
  • Previous and proven experience within Financial Services and/or Customer service
  • Demonstrate an ability to work independently but possess a team player distinct
  • To meet production targets/deadlines

Duties & Responsibilities

  • Supervise a group to ensure that a set target is met daily
  • Provide proactive and responsive support to clients and agents
  • Providing outstanding service via all communications channels
  • Act as channel of communication to present the features and benefits of the client's products that are offered by our client to prospective customers.
  • Ensure that applicable campaign's targets are met.

Basic salary :
plus Commission

Salary:
R12,000.00 per month

Education:

  • High School (matric) (preferred)
Application Deadline: 2024/02/05

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