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IT Manager
2 weeks ago
- May 30, 202
- Location
- Westrand, Johannesburg, South Africa
- Category
- Technology
- Job Type
- Fulltime
- Salary Type
- Monthly Salary
Description:
The IT Technical Manager is responsible for managing and providing 3rd party IT Support Services to external clients and managing the internal team of IT Technicians.
The IT Technical Manager serves as the link between the internal team and external clients, ensuring the delivery of high-quality IT Support Services and maintaining client satisfaction.
The IT Technical Manager may be required to be on call outside of normal business hours to attend to urgent issues or emergencies.
The primary role involves office-based work, but may also require visits to Client sites.
Required Skills and Competencies:
- Bachelor's Degree in Computer Science / Information Systems or related field.
- Minimum of 5 years' experience in IT Service Management focusing on external Client Management.
- Proven experience in Team Management and leadership.
- Strong Project Management skills and able to manage multiple projects simultaneously.
- Strong knowledge of IT Systems, infrastructure and trends.
- Excellent communication skills both vernal and written; and able to present complex information to a variety of audiences.
- Excellent problemsolving skills and able to prioritize tasks effectively.
- Strong team leadership skills and able to motivate and inspire team members.
- Excellent customer service skills with a focus on Client satisfaction.
- Familiar with IT contracts and vendor management.
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