Community Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Make it Good Full time

A really great little branding agency is looking for a Community Manager to join their team. All their clients are international and they have a very high standrad of work. This is a great opportunity to grow your portfolio and join a team of fabulous human beings.

Work model: Remote (can be based anywhere in South Africa). Need to be able to legally work in SA to be considered.
Salary: Depends on experience
Why you'd want to work here:

  • Unlimited leave
  • Work-life balance: no overtime
  • Relaxed atmosphere
  • Kind, authentic people
  • Great staff retention

Your primary responsibilities:

  • Creating content plans in line with a brand's social media strategy and tone
  • Ensuring content is posted promptly across social media platforms
  • Writing content suitable for various social media platforms
  • Responding to and addressing the community's queries and complaints efficiently, professionally, and promptly
  • Driving engagement and conversations with the community to build brand love and loyalty
  • Identifying tactical and relevant opportunities to engage with the community
  • Working closely with the analytics team to drive positive sentiment and optimise content opportunities
  • Executing and optimising content during campaigns to ensure momentum and optimal visibility
  • Compiling weekly/monthly social media platform reports and campaign reports
  • Live tweeting from events
  • Keeping up-to-date with the latest trends within the digital and social media landscape
  • Providing input into campaign ideas and creative brainstorming sessions
  • Executing social media competitions and collating entries

Skill Set:

  • Effective complaint resolution skills
  • Effective writing skills and proficiency in English (understanding of other South African languages a big plus)
  • Understanding of the digital and social media landscape both locally and internationally
  • Critical analysis of social media data to pull out key learnings
  • Presentation skills
  • Ability to work within a team of digital specialists and contribute effectively
  • Professional demeanour internally and externally when dealing with clients
  • Understanding the advantages of paid media within social media
  • Thorough understanding of social media platform guidelines
  • Understanding of copyright infringement and consumer privacy on digital platforms
  • Strong administrative skills and superb attention to detail
  • Deadline and results-driven
  • Ability to multitask and work under pressure
  • Hunger to learn and grow (and a hunger for snacks)
  • A positive, can-do attitude
  • Ability to function independently, use own initiative, and make decisions
  • Assertive and confident
  • Display good work ethic and professionalism

Experience:

  • 2 years minimum experience fulfilling the community manager role for a business or consumer brand's social media platforms

Qualifications:

  • Higher Certificate/Diploma/BA degree in Marketing, Communications, English, Media Studies, or a relevant degree

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