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General Manager: Supercare Services

3 months ago

Durban, KwaZulu-Natal, South Africa Empact Group Full time

Main Purpose of the job:

Lead and manage the profitability and growth of the Supercare Services business for the Kwa-Zulu Natal Region.

Responsible for service delivery and growth across all clients, within the region, through the management of Sales and Operations and the acquisition of new business, growth and retention of current contracts related to Cleaning, Hygiene and Pest Control services.


This role reports to the MD:
Supercare Services.

Required Education and Experience:

  • Relevant Bachelor's Degree or NQF Level 7 equivalent qualification essential
  • Minimum 8 to 10 years' management and leadership experience in the service industry, of which 5 years is in a management capacity.

Required Knowledge, Skills, and Competencies:

  • Sound knowledge of applicable labour law and industry specific legislation
  • Sound knowledge of project management principles
  • Sound knowledge of risk management and business management principles
  • Sound knowledge of financial principles
  • Sound knowledge of Health and Safety policies and processes
  • Sound knowledge of contract management
  • Sound knowledge of data analysis methodologies
  • Knowledge of artificial intelligence/process automation
  • Demonstrable leadership, problem solving, and negotiation skills

Key Areas of Responsibility:

  • Regional Strategic Planning Input, Development, Implementation and Monitoring.
  • Keep abreast of market and industry trends locally and globally to develop, customise and identify growth opportunities within the region.
  • Identify risks and manage them through development risk mitigation plans for approval by the Managing Director.
  • Produce monthly and quarterly reports on the performance of the geographic region.
  • Participate in business reviews to provide feedback / communication on regional business operations to the management team
  • Lead, manage and support a diverse team of Regional Managers within the specified region to ensure all operational and client contractual requirements are met.
  • Oversee sales and use data driven methodologies to monitor business direction to increase profitability and sustainability.
  • Implement new business strategies and manage project roll outs.
  • Directly plan, forecast and manage headcount (on and offsite), in relation to budget, in consultation with key internal stakeholders i.e. operations and shared services.
  • Partner with support functions to ensure Group policies are adhered to in daytoday operations within the region. This includes policies relating to HR, HSE, Procurement, Finance, IT etc.
  • Manage integrated relationships between Operations and Sales to drive ultimate productivity and partnerships.
  • Proactively engage with Key Clients to build longterm, profitable relationships within the region.
  • Monitor expenditure against approved budget allocated for the region, providing variance analysis and monthly reporting.
  • Conduct People Management practices such as recruitment, talent and development management, performance management, employee relations, reward management and change management.