Cit Device Monitoring Consultant

2 weeks ago

Cape Town, Western Cape, South Africa NCR Full time
About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

  • About NCR
  • NCR Corporation (

NYSE:
NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

  • We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it
  • Key Areas of Responsibilities
  • Monitor connectivity of ATM's to the host and resolve all terminal status issues and errors
  • Maintain cash centre uptime SLAs
  • Maintain site uptime SLAs
  • Excellent relation building between 3rd parties
  • Adhere to strict guidelines and protocols regarding 3rd parties engagements
  • Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
  • Troubleshoot and resolve issues when systems are down or problematic
  • Management of projects including software upgrades and cash optimizations
  • Monitor critical sites and ensure they are actioned timeously
  • Log all inbound and outbound calls on the inhouse Spark Manage software
  • Follow up and action all open events timeously
  • Ensure optimal route planning when dealing with CIT 3rd parties
  • Ensure constant revision and refining of processes and procedures
  • Be available for the oncall cycle on weekends, public holidays or weekend shift work


 Basic Qualifications
  • Academic Grade 1
  • Telephonic support and coordinating experience
  • Fully computer literate across Microsoft Office
  • Strong verbal, written communications and presentation skills
  • Ability to communicate effectively with the management team and stakeholders Offers of employment are conditional upon passage of screening criteria applicable to the job.
  • EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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