Travel Ticketing and Reservations Agent

2 weeks ago


Cape Town, Western Cape, South Africa Red Deer Global Inc Full time
Job Description

We're looking for detail-oriented reservation agents to assist our customers with their booking needs.

You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills.

Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
Qualifications

For you to be successful as a Ticketing agent with us, you would need to have the following experience:Tourism knowledge including
Hotels and
Flights
GDS knowledge is a must have -
Amadeus as a priority and
Sabre as basic (for at least
2 years experience)
Ability to create
booking,
ticketing,
reissue,
Q updates
MS Excel and Word competency
Multitasking - working with variant channels: mail, slack, Monday, hospitality systems
Monitoring systems for irregular ticket booking behavior
Excellent organizational skills and strong team player qualities
The ability to work variable shifts
Act as a resource/support for agents with ticketing/fares questions including branch offices as determined
Quality control all international tickets issued overnight for correct commissions, lowest fare.
Additional Information

BenefitsThe opportunity to work in a highly paced environment
Hybrid employment model
Excellent salary
Bonus performance scheme.

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