Relationship Manager: Card Acquiring

2 weeks ago

Pretoria, Gauteng, South Africa Nedbank Full time

Job Req
Closing Date- 10 February 2023- Career Stream- Client Service

  • Location
  • Pretoria
    Job Purpose
We are looking for a


Relationship Manager:

Card Acquiring

to acquire and deliver payment solutions to the high value client segment (i.e SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs.
Responsibilities:

  • To acquire and deliver payment solutions to the high value client segment (i.e. SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
  • Improve client service through delivering relevant products and services according to client needs.
  • Maintain and build a portfolio of high value, and complex clients.
  • Unearth client sales / solution opportunities and execute on these opportunities.
  • Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
  • Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
  • Build and maintain effective professional relationships with high value profile clients through contact management.
  • Deliver payment solutions that meet client needs.
  • Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business requirements.
  • Proactively engage clients in a manner that is relevant to their specific circumstances.
  • Collaborate with bankers and specialists in client engagements to cross sell and create value based solutions.
  • Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
  • Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
  • Comply with risk standards, policies and procedures through training and development as required by group compliance framework.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


 Minimum Experience Level
  • Minimum 5 years in a card acquiring environment.


 Behavioural Competencies
  • Customer Focus
  • Delivering High-Impact Presentations
  • Building partnerships
  • High-Impact Communication
  • Planning and Organizing
  • Sustaining Customer Satisfaction

Technical / Professional Knowledge

  • Banking procedures
  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Principles of financial management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Research methodology
  • Decisionmaking process
  • Cluster Specific Operational Knowledge


 Talent Acquisition Consultant
  • Poppy Mlotshwa **_Please contact the Nedbank Recruiting Team at _

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