Control Room Manager

1 week ago


Midrand, Gauteng, South Africa Servest Careers Full time

Job Context:

SERVEST SECURITY, A DIVISION OF SERVEST HAS A VACANCY FOR A CONTROL ROOM MANAGER REPORTING TO THE SPECIALISED SERVICES EXECUTIVE. MUST BE IN POSSESSION OF A GRADE A PSIRA WITH A MINIMUM OF 5 YEARS SITE MANAGER OR CONTROL ROOM EXPERIENCE.

Minimum Requirements:

  • No criminal record
  • Relevant Tertiary qualification
  • Grade A PSIRA registered
  • Minimum 5 years Site Manager and Control Room experience
  • Highly computer literate
  • Excellent communication skills in English and good telephone etiquette
  • Excellent report writing skills
  • Flexible working hours
  • Own vehicle essential.

Duties & Responsibilities:

  • Managing team of control room operators
  • Strong understanding of control room SOPS & viewing matrixes.
  • Writing control room SOPS
  • Creating & updating control room SOPS; workflow processes; standing orders and contractual SLAs & Processes
  • Analyzing data & intelligence
  • Manage staff complement and staff rostering
  • Risk Assessment
  • Daytoday management of the alarm receiving centre control room
  • Directing patrolling security officers to attend to incidents and helping to coordinate situations with the operations teams
  • Maintaining strong relationships with emergency services
  • Producing regular reports for management and clients; meeting with clients
  • Ensuring all records, transactions, timestamping, loggings, and storage is being maintained
  • Preventative action must be implemented where there is an increased risk for a potential nonconformity

Advantageous for the role is understanding systems which include:

  • Online intelligence
  • Syntel; Avigilon
  • Fire Panels & PA Systems
  • Incident & report writing
  • Vehicle tracking
  • Guard patrol systems
  • Compilation of reports
  • CCTV monitoring


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