QA Agents

Debt Solutions SA is currently recruiting for skilledSales Quality Assurance AgentsPurpose of the Role Create scorecards as well as providing accurate feedback. Listening to and assessing calls. Report on any trends or patterns that may be occurring to relevant management. Filter information regarding noncompliance to Team Leader/ Senior Management. Perform...

Purpose of the Job:Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

We're hiring Spots have opened up in ourQA team and WE WANT YOUAt Rewardsco our commitment to quality is unwavering, and we strive to maintain the highest levels of integrity and reliability in all our operations- motivated individual with a curious nature and maintain high accuracy standardsMinimum Requirements: Matric 12 months QA experience within the...

DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or patterns that may be occurring Filter information regarding noncompliance to QA Team Leader Document and maintain scorecard on all assessments conducted Ensure that you meet quantity and quality of calls...

We're on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained.a day in your life?QA...

2+ years of work experience with a Quality Team Leader in DTH/Telecom BPO (Inbound /Outbound) Sound knowledge of MS Office (Specially Excel, Word and PPT) Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc. Should have managed team of 10 QAs at least Sound knowledge /Expertise on outbound Sales /activation /lead generation Strong KPI...

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be.DUTIES AND RESPONSIBILITIESCreate scorecards providing accurate feedbackListening to and assessing callsProvide accurate feedbackReport on any trends or patterns that...

We are HiringUK Quality Assurance Agents - Durban Cornubia Benefits:_ R5500 Salary Package Inhouse canteen Incentives Permanent Position Medical AidRequirements: 6+ Months UK QA Experience Reliable transport to Cornubia Computer LiterateJob Types: Full-time, PermanentSalary: R per monthExperience: QA: 1 year (required) UK: 6+ Months (required)Salary: R4,...

Credit Telesales Agent**_purpose_**- _Do you enjoy working in an energetic environment with a drive for sales and a strong focus on customer experience?Mrp money is looking for a self -motivated, passionate and energetic Credit Telesales Agent to join their fast-paced team.The Credit Telesales Agent will be responsible for selling credit sales products to...

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be.DUTIES AND RESPONSIBILITIESCreate scorecards providing accurate feedbackListening to and assessing callsProvide accurate feedbackReport on any trends or patterns that...

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be.DUTIES AND RESPONSIBILITIESCreate scorecards providing accurate feedbackListening to and assessing callsProvide accurate feedbackReport on any trends or patterns that...

WE'RE LOOKING FOR 2 x QUALITY ASSURANCE AGENTS WITH EXPERIENCEKey Responsibilities: Assess calls made by our salespeople Ensure that calls are compliant 1 needs to have Debt Review experience 1 needs to have some vehicle tracker experience Effective communication, listening and interpersonal skills- Must have previous Debt Review/ Vehicle Tracker experience...

Synergy Contact Centre is currently seeking to employ an experienced Quality Assurance Team Manager to join our growing team.The QA Team Manager will be responsible for the day-to-day running and guidance of their team members.The QA Team Manager will also be responsible for setting targets, implement guidelines. Ensure that all members have clarity on what...

Position type Permanent: However, 3 months' probation then permanent in position.Purpose of the Job :Responsible for the auditing/actioning of the QA process of the Call Centre Agents.Minimum Qualifications and Experiences Matric Microsoft office experience. (1year experience) Bilingual would be advantageous. Excalibur In depth understanding of the business,...

NOW HIRINGQ.A Agent-USA CampaignREQUIREMENTS:MATRIC 12 YEARS QA EXPERIENCE IN A CONTACT CENTER FAMILIAR WITH DATA AND ROOT CAUSE ANALYSIS REPORTING-USING MICROSOFT EXCEL, WORD AND POWERPOINT SPEAK FLUENTLY FLEXIBLE WITH WORKING HOURS 4PM TO 4AMAbility to commute/relocate: Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work...

Responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of 'bottom performers' as assigned or directed.Responsibilities and expectations (not limited to):Responsible for coaching,...

The Role: The purpose of the role is for the establishing and implementing of quality assurance processes and procedures within the Ignition CX entity. The Quality manager is to ensure that the quality of calls exceed both the customer and client expectations.The Detail: Developing Quality Assurance (QA) ProcessesThe quality manager establishes and maintains...

Experience relevant to the position Matric Certificate Excellent Listening skills and attention to detail Analytical skills Microsoft Office/Excel skills Report writing skills Team motivational skillsPrimary Job roles and responsibilities Listening to Sales and Non-Sales Calls across all insurance products (long and short term) Assessing of queries with...

An experienced Team Leader is required to manage and guide a team of debt counselling agents to reach required sales targets. Do you have proven coaching skills and an awesome sales background? If so, this could be the position for you.What you'll do Leading and managing a team of Debt counselling sales agents Performance Management, coaching and developing...

The Team Leader is responsible for managing a team of associates to ensure that operational targets are met while ensuring an excellent customer experience. Leadership & People Manage ment: Manages a team of call c entre agents to ensure that departmental targets are achieved through excellent customer experience, making use of training, performance...