Expert User and Product Support

2 weeks ago


Cape Town, Western Cape, South Africa Continuum Group Holdings Full time

The Role

Responsibilities

  • Participate in design discussions to ensure the usefulness of new features
  • Conduct rigorous testing to ensure the robustness of the trade engine
  • Assist users with advanced trade and productrelated queries
  • Scrutinize product features and functionality to enhance the user experience
  • Stay updated with exchange API changes and advancements
  • Provide clientfacing support
  • Contribute to procuring educational content to promote the product globally

Skill Requirements

  • Broad understanding of finance and trading is essential
  • Proven problemsolving abilities
  • Excellent written and verbal communication skills are crucial for articulating and documenting complex ideas, improvements, and solutions
  • Logical thinking
  • Analytical skills and proficiency with numbers
  • Attention to detail
  • Ability to work well under pressure.

Advantageous

  • Interest in cryptocurrency
  • Experience in crypto trading
  • Understanding of complex financial instruments
  • Knowledge of API connectivity protocols such as REST and Websocket.
To maintain the spirit of collaboration, all roles at our establishment is on site.

Application Question(s):

  • Do you have a broad understanding of finance and trading?

Experience:

Crypto Trading: 3 years (preferred)

  • REST: 2 years (preferred)
  • WebSocket: 2 years (preferred)
  • Clientfacing Support: 2 years (required)

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