Software Support Assistant

2 weeks ago


Cape Town, Western Cape, South Africa Parvana Full time

About the Company:

Our client, established in the 90's and based in Cape Town, has a strong global presence with over 500 employees. They are a diverse team of professionals in various fields including engineering, development, finance, HR, digital infrastructure, and marketing. They are passionate about utilizing the latest technology and digital processes while prioritizing integrity and unity.

Job Overview:

  • Revise and create product documentation such as user guides.
  • Simplify technical solutions into user-friendly content for sharing.
  • Provide expert guidance and advice during customer calls.
  • Assist with customer tickets and perform investigations.
  • Support helpdesk administrative tasks.
  • Contribute to organizing and updating helpdesk data.

Requirements:

  • Diploma in IT / Computer Science or related field preferred.
  • Customer service experience is a plus.
  • Strong problem-solving skills and ability to troubleshoot IT issues.
  • Excellent communication skills, both verbal and written.
  • Self-motivated and adaptable individual.


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