Support Specialist
1 week ago
T Sipport Specialist:
Knowledge and Compliance:
- General knowledge of the office environment, equipment and procedures
- Proven experience as an IT Support Specialist or similar role
- Min 1 year
- Proven experience in SharePoint and OneDrive
- Strong troubleshooting and problemsolving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with remote support tools and methodologies.
- Must have worked with CCTV
Education Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
Primary Responsibilities:
- Desktop and Workspace Setup:
- Configure and set up desktop computers and workspaces for new employees.
- Ensure all hardware components are in optimal working condition.
- Collaborate with relevant departments to customize workspaces based on specific job requirements.
- Create and maintain SharePoint and One-Drive Folders
- Remote Software Support:
- Provide remote assistance to endusers for softwarerelated issues.
- Troubleshoot and resolve software problems, escalating complex issues as needed.
- Technical Support:
- Diagnose and resolve hardware issues, coordinating with vendors for repairs or replacements when necessary.
- Maintain an uptodate inventory of hardware and software assets.
- Conduct regular system checks to identify and address potential issues proactively.
- Equipment Maintenance:
- Ensure all equipment is cleaned and maintained by creating and executing a maintenance schedule.
- User Training:
- Conduct training sessions for endusers on basic IT procedures and best practices.
- Create userfriendly guides and documentation for common technical tasks.
- Collaboration:
- Collaborate with other departments to understand their specific IT needs and tailor support accordingly.
- Collaborate with external service providers to ensure all SLA are in place and maintained accurately; and that the company is being properly invoiced.
Salary:
Up to R25 000 CTC
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