Business to Business Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Isilumko Staffing (CPT) Full time
Business to Business Consultants - UK Business Unit (CRC)

Key Responsibilities & Accountabilities

  • Managing the day to day running of business to business accounts.
  • Speaking to existing clients daily and ensuring they are receiving the best service.
  • Ensuring businesses are utilising the site effectively and that they achieve the best results.
  • Advising clients on how to improve their experience and results.
  • Confidently and effectively dealing with initial complaints.
  • Assisting the Sales Team with business client retention and renewals.
  • Conducting Webinar training sessions.
  • Attending client visits and conducting onsite training sessions.
  • Recognising upsell opportunities & forwarding sales leads to the relevant teams.
  • Proactively contacting clients in accordance with the companies SLAs/Client Response Promise
  • Organisation of workload to ensure task lists and targets are achieved.
  • Regularly updating traffic light alerts according to account performance.
Personal Requirements

  • Experience working in a nonscripted environment
  • You need the ability to think on your feet and be an exceptional communicator
  • Extremely organised with a high level of attention to detail
  • Ability to multitask and work as part of a team
  • Be a team player with confidence, energy, and enthusiasm
  • Highly motivated with a passion for delivering exceptional business client services
  • Previous business client service experience in an office environment
  • Polite Telephone Manner
  • Excellent Literacy and numeracy skills
  • Good PC skills with the ability to learn new systems quickly
  • Proven experience of client service excellence
Experience and Qualification

  • Business to business client services experience
  • Working experience in a nonscripted office environment
  • Must have Matric/Grade 1
  • Clear criminal record
  • Exceptional communication skills
  • Computer literate familiar with Microsoft Office
  • R1,500 Commission
  • R500 Shift Allowance
  • 3 Month Probation
  • Medical Insurance and
  • Additional: Access to emergency response, trauma, and home assist services
  • Professional Development: Internal learning and development with access to over 70 online courses to assist you in achieving your career goals
  • Transport will be provided for shifts ending at 6pm (from work to home only)

Working Hours:

  • Monday to Friday, 9:30am to 6:30pm/10:30am to 7:30pm (depending on Daylight Savings)

Salary:
R13,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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