Business-to-business Consultant
2 weeks ago
Surgo has partnered up with one of the top BPO Outsource Centres in South Africa offering BPO services to both local and international clients.
The client is recruiting for a well-versed Business-to-Business Consultant with outstanding B2B client services, to join their exciting international business unit.
Key Responsibilities and Accountabilities:
Manage the day-to-day running of business-to-business accounts
Speak to existing clients daily and ensuring they are receiving the best service
Ensure businesses are utilising the site effectively and that they achieve the best results
Advise clients on how to improve their experience and results
Confidently and effectively dealing with initial complaints
Assist the Sales Team with business client retention and renewals
Conduct Webinar training sessions
Attend client visits and conducting onsite training sessions
Recognise upsell opportunities and forwarding sales leads to the relevant teams
Proactively contacting clients in accordance with the company SLAs/Client Response Promise
Organisation of workload to ensure task lists and targets are achieved
Regularly updating traffic light alerts according to account performance
Personal Requirements:
Experience working in a non-scripted environment
You need the ability to think on your feet and be an exceptional communicator
Extremely organised with a high level of attention to detail
Ability to multi-task and work as part of a team
Be a team player with confidence, energy, and enthusiasm
Highly motivated with a passion for delivering exceptional business client services
Previous business client service experience in an office environment
Polite Telephone Manner
Excellent Literacy and numeracy skills
Good PC skills with the ability to learn new systems quickly
Proven experience of client service excellence
Experience and Qualification
Business to business client services experience
Work experience in a non-scripted office environment
Must have Matric/Grade 12
Clear criminal record
Exceptional communication skills
Computer literate - familiar with Microsoft Office
Remuneration
Basic Salary - R14 000 pm
Commission - R1 500
Shift Allowance - R500
Medical Insurance
Transport will be provided for shifts ending at 6pm (from work to home only)
Working Hours:
Monday to Friday
Early Shift 14:00 to 23:00; Late Shift 15:00 to 00:00 (depending on Daylight Savings)
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