Operations and Customer Service Administrator

2 weeks ago


Epping, Western Cape, South Africa Modern Hair Products & Services Full time

WE ARE HIRING

Operations and Customer Service Administrator

At our Head Office / Warehouse in Cape Town

Responsibilities include (but not limited to):

  • Credit request management (generate credit requests, manage queries, resolve issues)
  • Online order management (capture, maintain, update, monitor, optimise system)
  • Retail accounts management (manage updates, deliveries, collections, returns, and credits, resolve issues)
  • Warehouse / stock maintenance support (stock counts, update and maintain batch information)
  • Order capturing and verification
  • Dealing with couriers handle all courierrelated inquiries and ensure timely resolution of all challenges

Basic requirements:

  • Minimum Grade 12 / Matric
year's relevant experience in operations and customer service administration

  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) above average MS Excel skills required
  • Experience with SAP will be an advantage
  • Excellent interpersonal / people skills
  • Excellent communication skills, both written and verbal, with a customerfocused approach
  • Proven experience in handling customer inquiries, complaints, and providing satisfactory resolutions
  • Familiarity with inventory management systems and online order platforms
  • Ability to work effectively with crossfunctional teams and contribute to a positive work environment
  • High level of attention to detail, especially in data entry and recordkeeping
  • Effective time management skills to meet deadlines and handle multiple tasks simultaneously

Start Date: 1 February 2024

Location:
Epping, Cape Town

Remuneration:
Basic salary according to skills and experience

Working hours:
Monday to Friday, 08:00 - 16:45

Should you be the person we are looking for, please:

Applications must include the following to be considered:

  • A comprehensive CV - at least two contactable references (we will only contact with your approval)
  • Copy of your ID
  • Copy of your Grade 12 / Matric Certificate

Job Types:
Full-time, Permanent

Salary:
R12, R15,000.00 per month

Ability to commute/relocate:

  • Epping,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

- customer service: 3 years (required)

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