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Senior Field Service Engineer

3 months ago

Johannesburg, Gauteng, South Africa Guerbet Full time
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At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging.

As a pioneer in the field of contrast products since the last 95 years, we continuously innovate.

We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis, and quality of life of patients.

Achieve, Cooperate, Care and Innovate are the values that we share and practice on a daily basis.

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but it is above all about playing a unique role in the future of medical imaging.

For more information on Guerbet, go to and follow Guerbet on LinkedIn, Twitter, Instagram and YouTube
WHAT WE'

RE LOOKING FOR:
Job Purpose
Perform installation, repair and preventive maintenance activities on all Guerbet products at customer locations. Execute field activities in strict adherence to Quality System Procedures and requirements. Utilize troubleshooting skills to determine equipment issues and restore equipment to proper operation. Provide comprehensive documentation of service and performance testing completed. Coordinate activities as an essential team member within a field organization to meet customer expectations.

  • Perform all field service activities in Strict Adherence to Quality System Procedures and requirements.
  • Work independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business.
  • Work closely with the Sales department for successful implementation of Guerbet products. This will include close coordination of all installations and product launch.
  • Perform activities with a "Customer Centric" attitude, meeting / exceeding expectations of both internal and external customers.
  • Report daily all service activities.
  • Timely and accurately perform administrative tasks as necessary to meet business/regulatory requirements and provide service documentation for the customer.
  • Travel, as required, to meet obligations relative to business and customer requests for service.
  • Execute electronic Service Requests to provide complete service documentation to the customer.
  • Accurately and responsibly manage and maintain service parts inventory.
  • Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management.
  • Complete and submit expense reports through on-line expense system within required time parameters.
  • Responsibly maintain and coordinate test equipment within proper calibration intervals.
  • Responsibly maintain company supplied vehicle (proper service, maintenance and mileage reporting).
  • Completion of TS administrative responsibilities & Health & Safety SOP implementation
  • Ensure adherence to training & quality procedures by the organization
  • Ensure the appropriate reporting of any customer complaints/product complaints according to Guerbet policies
  • Responsibly and accurately manage assigned service parts inventory, test equipment all assigned company assets.
  • Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.

Your profile :

  • Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field.
  • Min 5 years field service experience
  • Valid Driver's License.
  • Technical field service experience requiring strong technical & excellent communications skills.
  • Demonstrated PC competency required in Windows with working knowledge of MS Office.
  • Proficiency in operating Windows based laptop with knowledge of MS Office software products.
  • Ability to communicate effectively and professionally with peers, company personnel and customers to resolve service issues and promote company services.
  • Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.
  • English language proficiency.
Guerbet is an Equal Opportunity Employer.

As an organization, we believe that no individual should be discriminated against because of their differences, which includes the following:
age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

Guerbet is committed to diversity, equity, and inclusion. Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to
or you can also call this number
#J-18808-Ljbffr