Field Service Engineer

16 hours ago

Johannesburg, Gauteng, South Africa The Hiring House Full time
Job Title: Field Service Engineer

We are seeking a highly skilled and motivated Field Service Engineer to join our team at The Hiring House. As a Field Service Engineer, you will be responsible for providing technical support and services to our customers in the industrial automation and software solutions sector.

Key Responsibilities:
  • Provide technical support and services to customers in the industrial automation and software solutions sector.
  • Install, configure, and troubleshoot complex production systems.
  • Conduct thorough technical analyses of installed solutions in case of malfunctions.
  • Provide contract support and maintenance services to customers.
  • Collaborate with various stakeholders, including product company and other customer centers.
  • Support the execution of projects with automation tasks related to software.
  • Work closely with the Product Sales Team to support new projects, including demos.
During the Project Phase:
  • Integrate new software solutions into existing technical customer environments.
  • Install and configure software products, including tools and their controllers.
  • Handle change requests and testing.
  • Problem analysis and elimination of errors.
  • Customer trainings.
  • Support customers in pilot phases, while ramping up production.
During the Maintenance Phase:
  • Provide ongoing remote or onsite production support.
  • Follow up on IT incidents with the product company.
  • Shift support if necessary.
  • Reconfiguration and modification.
  • Software updates.
  • Preventive Maintenance, Calibration, and other services related to Industrial tools.
Qualifications and Experience:
  • Degree or diploma in Information Technology/Electronics and Communication, or equivalent.
  • Certification courses in software and database are advantageous.
  • Proven professional experience as a system administrator in the IT sector.
  • Minimum 3+ years of relevant experience in the field.
  • Valid driver's license.
  • A Team Player with strong communication skills.
  • Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
  • Installation and troubleshooting of hardware platforms.
  • Network technology and data communications.
  • ORACLE and Microsoft SQL Server installation and administration.
  • Webserver installation, management, and troubleshooting: Apache, IIS.
  • Fluent in verbal and written English, additional local languages would be advantageous.
  • Basic knowledge in industrial automation, fieldbus technique, and PLC programming are desirable.
  • Advantageous to have experience with software programming and scripting languages.
  • Self-motivated with a strong sense of responsibility.
  • Ability to handle complex multitasking situations under pressure.
  • Proactive, dynamic, and enthusiastic.
  • Excellent interpersonal and organizational skills.
  • Capability of adapting to flexible schedules.
  • Willing to travel extensively as per business requirement.
  • Collaborative: Engages actively as a team player, enjoys expanding their network, and seeks learning opportunities by leveraging diverse competencies and perspectives from others, while also sharing their own knowledge and experience.
  • Open-minded: Adaptable and globally-oriented, passionate about continuous learning and exploring new horizons. Quick to adapt to unfamiliar situations and seize opportunities. Curious about different cultures, eager to discover fresh perspectives and innovative ideas.
  • Resourceful: Proactively seeks improvements and innovative solutions, utilizing available resources effectively. Takes initiative to drive progress and embraces advancements in technology to seize opportunities.
  • Entrepreneurial Mindset: Assumes responsibility and is driven by achieving results. Naturally curious, excels in uncovering innovative and practical solutions to real-world challenges, demonstrating persistence in following through to deliver outcomes.

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