Channel On-boarding Consultant

2 weeks ago


Cape Town, Western Cape, South Africa HotelJobs Full time

A Property Management Compnay seeks a Channel & On Boarding Consultant to join their team.

Main duty:


Facilitate swift and accurate client onboarding on channels so that clients can quickly begin to benefit from the use of our service-product and achieve success.


The onboarding consultant performs this main duty through:

  • Examining the channel requests (Links Manager and Direct Agents) for each property, matching the selected channels to the profile and expectations of the property.
  • Providing the client with channel recommendations that are suitable for their type of property, location, and business objectives and encourage them to select and join.
  • Following agreed internal procedures and guidelines to ensure a quick onboarding process that gets the property online and bookable.
  • Monitoring and supporting the client's progress to completion. Compiling a guide for each individual property on how to maintain their channels once they go online and bookable.
  • Addressing customer issues by coordinating with the onboarding team leader or account/product managers at extranets, channels, agents, or tour operators.
  • Looking for recurring patterns or issues and report them right away to your team leader so we can offer a solution.
  • Notifying the Onboarding Team Leader, General Manager and Channel Integration Advisor of any changes to external partnership processes and ensure the changes are documented.
  • Identifying obstacles, challenges or bottlenecks within the processes. Report them to the Onboarding Team Leader and General Manager.
  • Providing backup to first line support consultants (as part of the firstline team) when required.

Skills and attitudes we're looking for:

  • A high standard of verbal & written communication.
  • Social intelligence: a good listener who is able to show empathy.
  • Optimism: enthusiasm, energy and a positive attitude, even under pressure.
  • Being able to prioritise and multitask.
  • Grit and determination.
  • A team player with experience in connectivity or related roles who is target and resultsdriven.


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