Service Consultant

2 weeks ago


Cape Town, Western Cape, South Africa Palesa Mbali Group Full time

Our client has an exciting opportunity for a Service Consultant within the medical scheme space and based in Cape Town.

The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), proactively striving to resolve each query on the first call.

Key Activities:

  • Manage customer service requests
  • Strive to resolve queries on first contact
  • Educate stakeholders on self-help digital servicing tools
  • Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience
  • Provide a seamless, progressive and holistic approach, understanding the customer's needs.
  • Resolution of specialised and complex queries
  • Address all customer complaints in alignment with policies and procedures to achieve stakeholder buy-in

Education and Experience:

  • 3 – 5 Years' experience in Health Care Operations
  • Matric Essential
  • Call Centre, Customer Services Certificate – advantageous

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