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Reservationist - 4 Hotel - Durban

3 months ago


Durban, KwaZulu-Natal, South Africa HotelJobs Full time
Kendrick Recruitment is now searching for an experienced
Reservationist for a 4* hotel based in Durban.


This Reservationist is responsible for being the primary point of contact for incoming booking enquiries & for fulfilling these requests in an efficient and professional manner.

Applicants must currently be in a hotel or lodge-based Reservations position.

Job Requirements

  • Grade 12 (essential)
  • Degree or Diploma in Tourism/Hospitality (advantageous)
-
3 years experience in a Reservations role:

  • MS Office Suite
  • Own reliable transport

Personal Attributes:

  • Excellent interpersonal skills and telephone manner
  • Excellent written and verbal communication skills
  • Good organisational and administrative skills
  • Well spoken, professional and presentable
  • Confident with guests, agents and operators
  • Computer literacy essential
  • Highly organized and Efficient
  • Flexible with a good sense of urgency
  • Excellent attention to detail
  • Passion for exceptional service in the Hospitality Industry
  • Very good under pressure and able to prioritise
  • Extremely reliable and possess an even temperament
  • Proactive nature
  • Comfortable with hosting site inspections
  • Able to work outside of normal working hours as per Company requirements
  • Highly professional with a good sense of urgency

Key Responsibilities & Requirements:

  • Sound financial acumen
  • Assists with monitoring occupancies and forecasts in line with set budget
  • Compiling of required reservation and financial reports
  • Computer literacy is essential
  • Operational experience within a highend property
  • Manage and handle Hotel reservations
  • Ensures that confirmations of bookings are accurately sent out within a 24 hour turnaround time
  • Follow up on provisional bookings
  • Action daily reservation traces
  • Weekly (and daily) yielding to optimize all revenue channels
  • Ensure that the guest ledger for outstanding balances is cleared within 7 days of an account being added
  • Ensures Proforma invoices are sent out in time to guests and agents
  • Manage the maintenance and control of payment procedures for all reservations
  • Daily filing of all written correspondence