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Reservationist - 4 Hotel - Durban
3 months ago
Reservationist for a 4* hotel based in Durban.
This Reservationist is responsible for being the primary point of contact for incoming booking enquiries & for fulfilling these requests in an efficient and professional manner.
Job Requirements
- Grade 12 (essential)
- Degree or Diploma in Tourism/Hospitality (advantageous)
3 years experience in a Reservations role:
- MS Office Suite
- Own reliable transport
Personal Attributes:
- Excellent interpersonal skills and telephone manner
- Excellent written and verbal communication skills
- Good organisational and administrative skills
- Well spoken, professional and presentable
- Confident with guests, agents and operators
- Computer literacy essential
- Highly organized and Efficient
- Flexible with a good sense of urgency
- Excellent attention to detail
- Passion for exceptional service in the Hospitality Industry
- Very good under pressure and able to prioritise
- Extremely reliable and possess an even temperament
- Proactive nature
- Comfortable with hosting site inspections
- Able to work outside of normal working hours as per Company requirements
- Highly professional with a good sense of urgency
Key Responsibilities & Requirements:
- Sound financial acumen
- Assists with monitoring occupancies and forecasts in line with set budget
- Compiling of required reservation and financial reports
- Computer literacy is essential
- Operational experience within a highend property
- Manage and handle Hotel reservations
- Ensures that confirmations of bookings are accurately sent out within a 24 hour turnaround time
- Follow up on provisional bookings
- Action daily reservation traces
- Weekly (and daily) yielding to optimize all revenue channels
- Ensure that the guest ledger for outstanding balances is cleared within 7 days of an account being added
- Ensures Proforma invoices are sent out in time to guests and agents
- Manage the maintenance and control of payment procedures for all reservations
- Daily filing of all written correspondence